Family Support Specialist Jobs

About The Position

Requirements

• Minimum High School Diploma or GED
• Minimum one year experience in a healthcare setting, medical office preferred.
• EMR experience preferred.
• Strong interpersonal and organizational skills with the ability to maintain a courteous and professional working relationship will patients and staff, even in times of stress and interruption, while at the same time maintaining exceptional attention to detail.
• Proficiency with computers, and comfortable learning new IT applications.

Responsibilities

• Greets all incoming patients in a friendly and courteous manner.
• Thank all outgoing patients for the opportunity to be their healthcare partner.
• Provide prompt check-out service, including appropriate documentation, as directed by the medical provider and staff.
• Maintain a calm and supportive environment for patients and caregivers.
• Work under pressure.
• Pay attention to detail and correct errors as they are discovered.
• Schedule office appointments and hospital follow-up exams.
• Provide instruction to patients as directed by the medical providers and staff.
• Work independently with the intent to optimize workload responsibilities and complete tasks in a timely fashion.
• Work with Practice Director to create ongoing practice performance improvements.
• Create and update patient records.
• Review patient information forms and request missing information for new patients, verify accuracy of information and insurance status for follow-up patients.
• Collects co-pays from patients and accounts for co-pays at day end, as per office policy.
• Answer the telephone in a prompt and courteous manner and provide required information.
• Route clinical questions and emergency calls to the appropriate clinical provider.
• Verify insurance status and obtains required documentation.
• Prepare and submit all prior authorization requests, including the delivery of appropriate documentation to the appropriate party at the appropriate time.
• Prepare and submit all outgoing referrals to specialists, including the delivery of appropriate documentation to the appropriate party at the appropriate time.
• Maintains office files, correspondence and faxes.
• Maintains confidentiality of Protected Health Information, and obtains required HIPAA privacy notice documentation.
• Cross train in other areas of clinic practice as part of the clinic network’s staffing support process.