Event Coordinator Jobs in Chicago, IL

About The Position

Requirements

• Bachelor’s degree preferred
• Minimum of 1 year of experience in a sales support or as an event coordinator.
• Communicate effectively in oral and written form.
• Maintain a high level of organization & be detail-oriented.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
• Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
• Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs.

Responsibilities

• Develop a comprehensive knowledge of all regional vessels, products and enhancements.
• Take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
• Successfully upsell existing guests to higher-value options and enhancements.
• Follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements.
• Handle objections as they arise by using vast product knowledge.
• Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.
• Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed.
• Be present during highly detailed events and serve as the liaison between sales and operations.
• Ensure high attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
• Manage a minimum of 50 events per month, including handling all details for the cruise.
• Develop strong rapport with the guest, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
• Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.
• Manage all administrative and operational activities (including payment collection) to enhance the guest experience.
• Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements, and pricing.
• Ensure guests are billed correctly (including payment collection) for all extra services provided according to the signed contract with the support of the Account Manager.
• Document guest interactions in Salesforce, emphasizing detailed notes and task management, and sending weekly reports as directed by the Director of Sales.
• Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales and operations team.
• Additional job duties assigned.