About The Position

The Trade-in Event Coordinator will be the face of SidelineSwap in their region, running pop-up trade-in events at partner retail stores. This role involves buying high-quality used sports gear from athletes and sports families, and managing a personal SidelineSwap business account for reselling that gear. The position requires a blend of event management and online store operations, with a focus on building retail partnerships, evaluating gear, providing excellent customer service, and managing inventory and sales performance.

Requirements

  • Hustler's mindset; treat the role like your own business.
  • Strong customer service instincts.
  • Comfort talking to anyone.
  • Comfort working independently.
  • Entrepreneurial experience or a side hustle is a big plus.
  • General sports knowledge; expertise in one sport preferred.
  • Comfort working independently in a remote, non-traditional schedule.
  • Demonstrated leadership characteristics (team captains, project management, etc).
  • Valid driver's license.
  • Available to work on weekends.
  • Entrepreneurial hustlers: Naturally curious, eager to learn, comfortable thinking on your feet, and approaches all scenarios as a problem-solver.
  • Must operate well under pressure, and be comfortable in fast-paced environments.
  • Highly accountable: Can be counted on to show up on time, be prepared and ready to work hard.
  • Acts like an owner, and has a basic understanding of financial metrics so that you can use data to drive future business decisions.
  • Delivers great customer experiences: Takes pride in going above and beyond to delight customers.
  • Enjoys interacting in-person with customers, building relationships with partners, and motivating part-time staff.
  • Excellence: Passion for the craft. Holds a high standard for themselves and those around them.
  • Entrepreneurial: Creative problem solver who constantly seeks ways to innovate/improve on the status quo. Self-starter who can prioritize effectively. Willing to take risks and fail. Intellectually curious about everything they do.
  • Trust: Willing to trust their teammates to do their jobs well. Attempts to see problems from opposing perspectives.
  • Communication: Has strong opinions, loosely held. Effectively communicates opinions. Honest - doesn’t beat around the bush when delivering critical feedback and can explain why that feedback is appropriate.
  • Coachable: Willing to be pushed outside their comfort zone. Constantly seeks feedback and takes that feedback well. Always looks for ways to improve based on feedback.

Nice To Haves

  • Retail experience
  • Customer service experience
  • Event coordination

Responsibilities

  • Run pop-up trade-in events at partner retail stores.
  • Buy high-quality used sports gear from athletes and sports families.
  • Manage a personal SidelineSwap business account for reselling gear.
  • Build relationships with retail partners hosting events.
  • Evaluate and buy used sports gear using trade-in software.
  • Deliver a great customer experience at events.
  • Handle logistics for photographing and shipping gear to the warehouse.
  • Expand buying opportunities beyond scheduled events.
  • Review performance metrics for the business unit.
  • Manage inventory and respond to customers.
  • Make smart pricing decisions to maximize sales and bonuses.

Benefits

  • Base salary plus monthly performance bonuses
  • Health and dental benefits
  • Equity in SidelineSwap
  • Real opportunity for growth as we expand the team
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