Estimator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Knowledge of vehicle repairs and OE guidelines.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Willingness to complete I-CAR training.
• Valid driver’s license.
• Awareness of where to look for answers.

Responsibilities

• Document every customer interaction and update records efficiently and accurately with pertinent details.
• Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
• Comply with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers in person and by phone with positive energy.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Assess vehicle damage and document required repairs and parts replacement on damage appraisals.

Benefits

• Annual paid time off (PTO) plans.
• Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
• Six paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option.