Sr Estimator/Auditor

Cox Fleet•Miami, FL

About The Position

The Sr. Estimator provides accurate repair estimates for mobile, on-site fleet service involving light-, medium-, and heavy-duty trucks and trailers. The role prepares estimate paperwork, works with procurement and purchasing to obtain parts and pricing information, and coordinates with maintenance teams to ensure work is performed as required. It monitors work processes and outcomes for quality and adherence to estimated timelines and costs. The position evaluates repair needs and costs, monitors repair status and customer communications, follows up on outstanding quotes, and handles escalated customer issues. It maintains repair records, reviews and revises estimates, and develops positive relationships with estimation team members, internal stakeholders, and customers. The Sr. Estimator also provides customer guidance, gathers information and pricing from manufacturers and vendors, and helps improve dispatching and service scheduling capabilities.

Requirements

High school diploma or GED and 5 years of experience, or a different combination such as a related degree or certification beyond high school/GED and 3 years of experience.
At least 3 years of experience in service advisement, maintenance coordination, technician dispatching, diesel technology, or a similar technician role.
High school diploma or GED at minimum.
Ability to deliver high levels of customer service and communicate effectively.
Proficient oral and written communication skills.
Strong written, verbal, and telephone communication and customer service skills.
Experience with Microsoft Office, email, typing, and software navigation for generating repair estimates.
Ability to act with urgency and take action with minimal planning.
Ability to work effectively under pressure in a fast-paced environment and shift priorities quickly.
Ability to collaborate across functions, build positive relationships, and become a trusted partner to cross-functional partners.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to maintain a professional but friendly demeanor and demonstrate interpersonal and customer service skills.
Ability to remain calm and polite when dealing with frustrated customers or technicians.
Strong organizational skills and follow-through.
Strong prioritization skills and attention to detail while handling multiple projects in a fast-paced environment.

Nice To Haves

Experience as an estimator in a diesel vehicle service department or dealership environment.
Proficiency with Mitchell One or similar systems.

Responsibilities

Perform higher-level estimation duties using information compiled from mobile technicians and customers.
Evaluate the necessity and cost of repairs.
Monitor repair status, completion timelines, and customer communications related to approved estimates.
Address customer issues escalated from team members, customers, or other stakeholders.
Maintain records of repair details and complete necessary paperwork.
Follow up on outstanding quotes and prioritize workflow.
Develop positive working relationships with estimation team members, internal stakeholders, and customers.
Provide excellent customer service to internal and external customers and respond to questions and concerns.
Provide customers with guidance and advice regarding technical inquiries and questions about company products and services.
Review and revise existing estimates and generate additional repair estimates at customers' request and according to their specifications.
Perform job-related duties as directed by the manager.
Collect information and parts pricing from manufacturers and vendors.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Assist with other duties and special projects as assigned.