Sr Estimator/Auditor

Cox Automotive•Miami, FL

12h

About The Position

The Sr. Estimator provides accurate repair estimates for mobile on-site fleet service covering light-, medium-, and heavy-duty trucks and trailers. The role prepares estimate paperwork, obtains parts and pricing information with procurement and purchasing, and coordinates with maintenance teams to ensure work is completed as required. It monitors repair quality, timelines, costs, and status, and communicates with customers about approved estimates. The position also supports dispatching and service scheduling capabilities and may take on other duties and special projects as assigned. Cox Fleet is a Cox Automotive business providing integrated uptime solutions through a nationwide operation of technicians, service centers, and service providers, with 24/7/365 operational coordination. Its maintenance, repair, and fleet support services cover vehicles and equipment ranging from Class 8 trucks and 53-foot trailers to light-duty vehicles.

Requirements

High school diploma or GED and five years of experience; alternatively, a degree or certification beyond a high school diploma/GED in a related discipline and three years of experience.
At least three years of experience in service advisement, maintenance coordination, technician dispatching, diesel technology, or a similar technician role.
Strong written, verbal, and telephone communication skills and customer service skills.
Proficiency with MS Office, email, typing, and software navigation to generate repair estimates.
Ability to deliver high levels of customer service and communicate effectively with people at all organizational levels and with customers.
Ability to work in a fast-paced environment under pressure and shift priorities quickly.
Ability to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant stakeholders.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Professional but friendly demeanor; interpersonal and customer service skills, including the ability to remain calm and polite with frustrated customers or technicians.
Excellent organizational and follow-through skills, prioritization, and attention to detail while managing multiple projects.

Nice To Haves

Experience as an estimator in a diesel vehicle service department or dealership environment.
Proficiency with Mitchell One or similar systems.

Responsibilities

Prepare accurate repair estimates and related paperwork using information gathered from mobile technicians and customers.
Evaluate the necessity and cost of repairs.
Obtain parts and pricing information from manufacturers, vendors, and procurement or purchasing teams.
Coordinate with maintenance teams to ensure repairs are performed as required.
Monitor repair status, quality, completion timelines, costs, and customer communications related to approved estimates.
Address customer issues escalated by team members, customers, or other stakeholders.
Maintain repair records and complete required paperwork.
Follow up on outstanding quotes and prioritize workflow.
Build positive working relationships with estimation team members, internal stakeholders, and customers.
Provide customer service to internal and external customers, answer questions, and address concerns.
Provide customers with guidance on technical inquiries and questions about company products and services.
Review and revise existing estimates and generate additional estimates at customers’ request and according to their specifications.
Collect miscellaneous information and parts pricing from manufacturers and vendors.
Continuously develop and improve company capabilities in dispatching and service scheduling.
Perform duties as directed by the manager and assist with other duties and special projects as assigned.