Sr Estimator/Auditor

Cox Enterprises • Miami, FL

2d • $24 - $36 • Onsite

About The Position

Cox Fleet, a Cox Automotive business, provides maintenance, repair, and fleet support services for light-duty vehicles, Class 8 trucks, and 53-foot trailers. Its nationwide operation includes technicians, company-operated service centers, and a network of service providers, supported by 24/7/365 operational coordination.

The Sr. Estimator provides accurate vehicle repair estimates for mobile, on-site fleet service covering light-, medium-, and heavy-duty trucks and trailers. The role prepares estimate paperwork, works with procurement and purchasing to obtain parts and pricing information, and coordinates with maintenance teams to ensure work is performed as required. It monitors repair processes and outcomes for quality and adherence to estimated timelines and costs. This position is performed at a specified Cox location, with no remote option, on the day shift and without travel.

The role requires customer service and communication skills, experience in service advisement, maintenance coordination, technician dispatching, diesel technology, or a similar technician capacity, and the ability to generate estimates using software. The listed hourly base pay range is $24.23–$36.35. Additional compensation may include commission and/or an incentive program. Employment is contingent on passing a pre-employment drug test. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED and five years of experience; alternatively, a degree or certification beyond high school in a related discipline and three years of experience.
• At least three years of experience in service advisement, maintenance coordination, technician dispatching, diesel technology, or a similar technician role.
• Ability to deliver high levels of customer service and communicate effectively.
• Proficient oral and written communication skills.
• Strong written, verbal, telephone, and customer service skills.
• Experience with MS Office, email, typing, and software navigation to generate repair estimates.
• Ability to work with urgency and take action with minimal planning.
• Ability to work effectively under pressure in a fast-paced environment and quickly adapt to shifting priorities.
• Ability to collaborate across functions, build positive relationships, and become a trusted partner to cross-functional colleagues.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals.
• Professional but friendly demeanor and strong interpersonal skills.
• Ability to remain calm and polite when dealing with frustrated customers or technicians.
• Ability to communicate clearly and effectively with people at all organizational levels and with customers.
• Strong organizational skills, follow-through, prioritization, attention to detail, and ability to manage multiple projects in a fast-paced environment.
• Authorization to work in the United States for any employer without current or future sponsorship.
• Ability to pass a pre-employment drug test.

Nice To Haves

• Experience as an estimator in a diesel vehicle service department or dealership environment.
• Proficiency with Mitchell One or similar systems.

Responsibilities

• Perform higher-level estimation duties using information compiled from mobile technicians and customers.
• Evaluate the necessity and cost of repairs.
• Monitor repair status, completion timelines, and customer communications related to approved estimates.
• Address customer issues escalated by team members, customers, or other stakeholders.
• Maintain records of repair details and complete necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow.
• Develop positive working relationships with estimation team members, internal stakeholders, and customers.
• Provide excellent service to internal and external customers, answer questions, and address concerns.
• Advocate for customers by providing guidance on technical inquiries and questions about company products and services.
• Review and revise existing estimates and generate additional repair estimates in response to customer requests and specifications.
• Perform job-related duties as directed by the manager.
• Collect information and parts pricing from manufacturers and vendors.
• Continuously develop and improve company capabilities in dispatching and service scheduling.
• Assist with other duties and special projects as assigned.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid leave may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED