Sr Estimator/Auditor

Cox Communications • Miami, FL

11h • Onsite

About The Position

Cox Fleet, a Cox Automotive business, delivers integrated uptime solutions to reduce downtime, improve fleet performance, and keep drivers safely on the road. Its nationwide operation includes more than 1,500 technicians, over 30 company-operated service centers, and a network of more than 65,000 service providers, supported by 24/7/365 operational coordination. Services cover equipment from Class 8 trucks and 53-foot trailers to light-duty vehicles.

The Sr. Estimator provides accurate repair estimates for mobile, on-site fleet service for light-, medium-, and heavy-duty trucks and trailers. The role prepares estimate paperwork, works with procurement and purchasing to obtain parts and pricing information, and coordinates with maintenance teams so work is completed as required. It monitors the quality, timelines, and costs of repair work and provides customer communication and support throughout the estimate and repair process.

This position has no remote-work option and requires working at a specified Cox location. The shift is day shift, and travel is not required. Hourly base pay is $24.23–$36.35; the rate may vary based on location and the selected candidate’s knowledge, skills, and abilities. The position may also be eligible for commission and/or an incentive program. Employment requires passing a pre-employment drug test. The posting states that Cox Automotive does not currently test for marijuana before employment for this position, but prohibits unlawful drug use, possession, or impairment during work hours, on company property, or in company vehicles.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship. OPT, CPT, STEM/OPT, and visa sponsorship are not available for this role.

Requirements

• High school diploma or GED and five years of experience; alternatively, a degree or certification beyond high school in a related discipline and three years of experience.
• At least three years of experience in service advisement, maintenance coordination, technician dispatching, diesel technology, a similar technician role, or a similar capacity.
• Strong written, verbal, and telephone communication skills and customer service skills.
• Proficiency with MS Office, email, typing, and software navigation to generate repair estimates.
• Ability to work effectively under pressure in a fast-paced environment and shift priorities quickly.
• Ability to collaborate across functions, build positive relationships, and become a trusted partner to cross-functional partners.
• Ability to perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Professional but friendly demeanor and ability to remain calm and polite with frustrated customers or technicians.
• Strong interpersonal and customer service skills; ability to communicate clearly and interact effectively with people at all organizational levels and with customers.
• Excellent organizational skills, follow-through, prioritization, and attention to detail while handling multiple projects.

Nice To Haves

• Experience as an estimator in a diesel vehicle service department or dealership environment.
• Proficiency with Mitchell One or similar systems.

Responsibilities

• Prepare accurate repair estimates for mobile, on-site service of light-, medium-, and heavy-duty trucks and trailers, using information compiled from mobile technicians and customers.
• Evaluate the necessity and cost of repairs.
• Prepare relevant estimate paperwork and maintain records of repair details.
• Work with procurement and purchasing to obtain parts and pricing information from manufacturers and vendors.
• Coordinate with maintenance teams to help ensure work is performed as required.
• Monitor repair status, completion timelines, quality, and adherence to estimated costs.
• Communicate with customers about approved estimates and address issues escalated by team members, customers, or other stakeholders.
• Follow up on outstanding quotes and prioritize workflow.
• Build positive working relationships with estimation team members, internal stakeholders, and customers.
• Provide customer service and respond to questions and concerns from internal and external customers.
• Advocate for customers by providing guidance and advice about technical inquiries and the company’s products and services.
• Review and revise existing estimates and create additional repair estimates at customers’ request and to their specifications.
• Continuously develop and improve company capabilities in dispatching and service scheduling.
• Perform duties as directed by the manager and assist with other duties and special projects as assigned.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays each calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED