Collision Estimator

Crash Champions•Jacksonville, FL

14d

About The Position

The Collision Estimator guides customers through vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and repair value. The role prepares initial estimates, completes estimates following full disassembly and damage evaluation, and locks final estimates. The estimator manages repairs throughout the process, performs in-process quality control, and keeps customers informed about vehicle status to provide a positive customer experience. The role also reviews repair procedures and data with Body Technicians, completes post-scanning for each vehicle, pre-closes final repair orders, handles disbursement paperwork, resolves file exceptions, and ensures carrier-specific requirements are complete.

Requirements

Customer service skills.
Organization and multitasking skills.
Good time-management skills and ability to adapt to a fast-paced environment.
Ability to work in fast-paced environments.
Knowledge of multiple estimating systems; CCC One is preferred.

Nice To Haves

Knowledge of working with insurance partners.
Experience with CCC One, Mitchell, and Audatex estimating systems.

Responsibilities

Educate customers about vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates and full estimates after disassembly and damage evaluation, and lock final estimates.
Manage each repair through the repair process and perform in-process quality control to ensure company quality standards.
Keep customers informed and updated on vehicle status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle.
Pre-close final repair orders, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.