Estimator

Boyd Group Services•Franklin, KY

14d•$70,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, including communication with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator works with other team members to support the repair facility’s KPIs and the success of the customer experience. Duties and responsibilities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs, with a minimum of 1 year of experience.
Must be willing to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process to ensure excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.