Lead Esthetician
Serenity Esthetics • Omaha, NE18d
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Lead Esthetician
Serenity Esthetics•Omaha, NE
About The Position
The Lead Esthetician leads, trains, and supports the esthetics team while ensuring high standards of treatment quality, customer service, professionalism, and client satisfaction. The role combines hands-on esthetic services with team leadership, staff development, and daily operational support at Serenity Esthetics in Omaha. The Lead Esthetician trains and mentors team members, supports consistent treatment quality and compliance with company protocols and safety standards, and helps provide an exceptional client experience. The role also supports skincare product education, treatment and retail recommendations, client retention, and daily spa operations in coordination with management and the sales team.
Requirements
- Valid esthetician license in the state of employment, as required by law.
- Previous experience in esthetics, skincare, or medical spa environments.
- Strong communication, organizational, and interpersonal skills.
- Excellent customer service and product knowledge.
- Ability to motivate, coach, and support a team.
- Professional attitude, strong attention to detail, and commitment to high-quality service.
Nice To Haves
- Previous leadership or training experience.
Responsibilities
- Lead, mentor, and support the esthetics team.
- Train new estheticians on treatment protocols, products, equipment, and company standards.
- Provide ongoing education and guidance to improve treatment quality and performance.
- Ensure team members follow established procedures and maintain professional standards.
- Support staff with questions, challenges, and treatment-related concerns.
- Ensure treatments follow company protocols and established safety standards.
- Monitor treatment quality and consistency across the team.
- Ensure proper sanitation, hygiene, equipment handling, and treatment room preparation.
- Stay informed about skincare products, treatments, and industry best practices.
- Assist with client consultations and treatment recommendations within the scope of licensure.
- Help ensure each client receives an exceptional, personalized spa experience.
- Address client questions and treatment concerns professionally.
- Help resolve client complaints and escalate issues to management when necessary.
- Promote client retention through excellent service, education, and appropriate follow-up recommendations.
- Educate the team on skincare products, treatment benefits, and recommended home-care routines.
- Support the team in recommending appropriate treatments, packages, and retail products.
- Help improve treatment conversion rates, package sales, and client retention.
- Collaborate with the sales team to support consistent communication and a seamless client experience.
- Assist management with daily spa operations and team coordination.
- Ensure treatment rooms, equipment, and supplies are properly maintained.
- Monitor adherence to scheduling, service standards, and operational procedures.
- Communicate staffing needs, training opportunities, and operational concerns to management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Job Search Resources
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