Lead Esthetician

Hand & Stone Massage and Facial Spa•Round Rock, TX

About The Position

Hand & Stone Massage and Facial Spa is seeking an experienced, results-driven Licensed Esthetician for a full-time, 40-hour-per-week role combining hands-on esthetic services with leadership of the Esthetics Department. The Lead Esthetician delivers facial and skincare services, builds a loyal clientele, and develops personalized treatment plans while coaching and supporting other estheticians and helping improve department performance. The role includes training and mentoring Licensed Estheticians, partnering with Spa Management on service and retail goals, supporting Spa Associates with esthetics education, conducting biweekly team meetings and quarterly performance evaluations, and communicating monthly team results and priorities. The Lead Esthetician also monitors inventory and product usage, collaborates on opportunities to increase revenue and retention, assists with promotional and educational activities, and meets regularly with management and/or ownership to review department performance. The position requires availability to work at least one weekend day and one evening shift, with flexibility to support spa operations. The spa provides appointment booking, professional products and supplies, and ongoing educational opportunities. Hand & Stone is a nationally recognized franchise specializing in massage therapy, facial services, and hair removal, with more than 500 locations nationwide.

Requirements

Active Esthetician license.
Professional experience performing facials, microdermabrasion, waxing, and advanced skincare services.
Demonstrated success in retail sales, service upgrades, and client retention.
Strong knowledge of skincare products, treatment protocols, and professional service standards.
Excellent communication, organizational, and interpersonal skills.
Ability to motivate, coach, and hold team members accountable while maintaining a positive work environment.
Strong initiative, dependability, and commitment to achieving team goals.
Ability to maintain professional liability insurance.
Availability to work at least one weekend day each week and at least one evening shift.
Flexibility to support the operational needs of the spa and esthetics team.

Nice To Haves

Previous leadership, mentorship, or training experience.
Experience supporting retail sales goals and team performance.
Passion for continuing education and developing other skincare professionals.

Responsibilities

Lead, support, and develop the Esthetics Department to maintain service, professionalism, and performance standards.
Train, mentor, and coach Licensed Estheticians in technical skills, product knowledge, client retention, and sales performance.
Partner with Spa Management to establish and achieve esthetics service and retail sales goals.
Support Spa Associates with esthetics-related education, service recommendations, and product knowledge.
Conduct biweekly esthetics team meetings to reinforce goals, recognize successes, and identify improvement opportunities.
Complete quarterly performance evaluations for Licensed Estheticians.
Provide monthly communication to the esthetics team about performance results, accomplishments, and upcoming priorities.
Perform facial and skincare services while maintaining guest satisfaction.
Develop personalized treatment plans and recommend appropriate services and home-care products.
Build and maintain a loyal clientele through consistent service quality and client education.
Model effective service delivery, retail recommendations, and client relationship building.
Monitor professional and retail inventory, product usage, and supply needs.
Collaborate with Spa Management to identify opportunities to increase service revenue, retail sales, and client retention.
Assist with planning promotional events, educational initiatives, and esthetics-focused activities.
Meet monthly with Spa Management and/or Ownership to review department performance, progress, and priorities.
Participate in ongoing training, professional development, and educational opportunities.