Lead Esthetician

Hand & Stone - 200 University Blvd - Round Rock, TX•Round Rock, TX

About The Position

Hand & Stone Massage and Facial Spa is seeking an experienced, results-driven Lead Esthetician for a full-time, 40-hour-per-week role. The position combines hands-on facial and skincare services with leadership of the Esthetics Department. The Lead Esthetician develops a personal clientele while coaching and developing other estheticians, improving department performance, and supporting the success of the spa’s esthetics program. The role includes delivering high-quality, personalized skincare services; building lasting client relationships; mentoring and evaluating Licensed Estheticians; and collaborating with Spa Management on service and retail goals, inventory, promotions, and department priorities. The position requires availability to work at least one weekend day and one evening shift, along with flexibility to support spa operations.

Requirements

Active Esthetician license.
Professional experience performing facials, microdermabrasion, waxing, and advanced skincare services.
Demonstrated success in retail sales, service upgrades, and client retention.
Strong knowledge of skincare products, treatment protocols, and professional service standards.
Excellent communication, organizational, and interpersonal skills.
Ability to motivate, coach, and hold team members accountable while maintaining a positive work environment.
Strong initiative, dependability, and commitment to achieving team goals.
Ability to maintain professional liability insurance.
Availability to work at least one weekend day each week and at least one evening shift.
Flexibility to support the operational needs of the spa and esthetics team.

Nice To Haves

Previous leadership, mentorship, or training experience.
Experience supporting retail sales goals and team performance.
Passion for continuing education and developing other skincare professionals.

Responsibilities

Lead, support, and develop the Esthetics Department to maintain high standards of service, professionalism, and performance.
Train, mentor, and coach Licensed Estheticians in technical skills, product knowledge, client retention, and sales performance.
Partner with Spa Management to establish and achieve esthetics service and retail sales goals.
Provide Spa Associates with esthetics-related education, service recommendations, and product knowledge.
Conduct biweekly esthetics team meetings.
Complete quarterly performance evaluations for Licensed Estheticians.
Communicate monthly performance results, accomplishments, and priorities to the esthetics team.
Perform facial and skincare services while maintaining exceptional guest satisfaction.
Develop personalized treatment plans and recommend appropriate services and home-care products.
Build and maintain a loyal clientele through consistent service quality and client education.
Model best practices in service delivery, retail recommendations, and client relationship building.
Monitor professional and retail inventory, product usage, and supply needs.
Collaborate with Spa Management to identify opportunities to increase service revenue, retail sales, and client retention.
Assist with planning promotional events, educational initiatives, and esthetics-focused activities.
Meet monthly with Spa Management and/or Ownership to review department performance, progress, and priorities.
Participate in ongoing training, professional development, and educational opportunities.