Lead Esthetician

Omni Hotels & Resorts•Paradise Valley, AZ

8d•Onsite

About The Position

The Lead Esthetician provides high-quality esthetics services at Joya Spa while maintaining Omni service, treatment, safety, and sanitation standards. The role focuses on guest satisfaction and personalized care, including facial treatments, home-care prescriptions and product recommendations, and contributing to guest retention, treatment bookings, and retail sales. This is a working, non-management position whose primary responsibility is delivering exceptional guest services. In addition to performing treatments, the Lead Esthetician supports Spa Leadership and the Esthetics team through peer guidance, training assistance, team communication, dispensary and inventory organization, treatment-room and equipment inspections, and operational consistency. Administrative duties are performed during hours scheduled and approved by Spa Leadership, with flexibility to adjust the regular work schedule as operational needs require. The position does not have supervisory authority or responsibility for disciplinary actions, performance evaluations, personnel decisions, or independent management of associates.

Requirements

Current State of Arizona Esthetics or Cosmetology License.
At least one year of experience in skincare, makeup application, waxing, and facial treatments.
Proven sales and product recommendation experience.
Strong guest-service, communication, and interpersonal skills, including effective verbal and written communication.
Ability to read, write, and communicate effectively with associates, members, and guests.
Strong organizational, time-management, and attention-to-detail skills; ability to remain calm and professional in a fast-paced environment.
Ability to work collaboratively with peers and Spa Leadership and to guide and support fellow associates while maintaining positive professional relationships.
Self-motivated, dependable, accountable, flexible, and committed to professional excellence, integrity, and a professional appearance.
Willingness and ability to maintain and develop technical skills through ongoing training and education.
Ability to sit for administrative tasks; stand and walk for extended periods; perform repetitive hand, wrist, and finger movements; bend, reach, and squat; and maintain appropriate positioning while performing treatments.
Ability to lift and handle light items generally weighing 0–10 pounds and occasionally lift or move supply boxes weighing up to 30 pounds, using assistance or appropriate equipment when needed.
Adequate vision, hearing, communication ability, manual dexterity, and visual attention to perform treatments safely, observe skin conditions and treatment responses, and assess equipment functionality.

Nice To Haves

Preferred minimum of two years of experience in the Esthetics field, including one year in an upscale spa operation.

Responsibilities

Provide high-quality esthetics treatments and follow established service standards, protocols, and procedures.
Create a relaxing and restorative guest experience and honor individual guest preferences while ensuring guest safety.
Begin and conclude treatments at their published times.
Keep treatment rooms stocked and maintained with equipment, linens, products, and supplies; monitor inventory in preparation for scheduled services.
Provide guests with a completed home-care prescription or product recommendation after each service.
Work toward established daily, weekly, and monthly retail sales goals and communicate product features, benefits, and service recommendations.
Use professional products and supplies according to established par levels to minimize waste.
Set up and maintain treatment rooms, dispose of used linens properly, and maintain cleanliness, sanitation, and safety standards.
Follow Omni Hotels & Resorts policies, procedures, and guest service standards.
Coordinate and facilitate an Esthetics team All Together Get Together (ATGT) every other month.
Encourage communication, collaboration, and continuing education among Estheticians; serve as a resource on treatments, products, protocols, and daily operations.
Communicate departmental concerns, questions, and improvement opportunities to Spa Leadership.
Maintain an organized, clean, and stocked Esthetics dispensary; monitor inventory and identify supply needs.
Prepare monthly departmental supply orders for Spa Leadership review and approval.
Conduct routine inspections of Esthetics treatment rooms and equipment; report maintenance concerns, safety issues, or supply deficiencies to Spa Leadership.
Assist with onboarding and training new Estheticians on Joya Spa protocols, products, equipment, service standards, safety procedures, and guest experience expectations; communicate training progress and development needs to Spa Leadership.
Assist with special projects and departmental initiatives, and support implementation of new treatments, products, protocols, and procedures as directed by Spa Leadership.
Schedule and perform administrative responsibilities during hours approved by Spa Leadership, maintaining flexibility to meet guest-service and departmental needs.
Comply with company safety rules, use appropriate safety equipment, report hazards, follow sanitation and infection-control procedures, and remain familiar with emergency procedures.
Perform other duties and assignments as requested by supervisors, managers, or company officials.