Lead Esthetician

Omni Hotels & Spas•Paradise Valley, AZ

About The Position

The Lead Esthetician provides high-quality esthetics services, facial treatments, and home-care recommendations while maintaining Omni service, safety, sanitation, and treatment standards. The role focuses on guest satisfaction, honoring guest preferences, and creating a restful, relaxing experience that supports guest retention, treatment bookings, and retail sales at Joya Spa. This is a working, non-management position whose primary responsibility is delivering exceptional guest services. Alongside treatment work, the Lead Esthetician supports Spa Leadership and fellow Estheticians through peer guidance, training assistance, team communication, departmental organization, inventory management, and operational consistency. The position helps onboard and develop new Estheticians, maintains dispensary and treatment-room standards, monitors supplies and equipment, and assists with departmental initiatives. The Lead Esthetician has no supervisory authority; personnel and management decisions remain with Spa Leadership. Administrative responsibilities take place during hours designated and approved by Spa Leadership. Scheduling may be adjusted to accommodate guest services, training, meetings, and departmental needs. The position may involve sitting for administrative work, repetitive hand movements, prolonged standing and walking, bending, reaching, squatting, and lifting supplies weighing up to 30 pounds.

Requirements

Current State of Arizona Esthetics or Cosmetology License.
At least one year of experience in skincare, makeup application, waxing, and facial treatments.
Proven sales and product recommendation experience.
Effective verbal and written communication skills and the ability to communicate with guests, associates, and Spa Leadership.
Excellent guest-service, interpersonal, and organizational skills, with strong attention to detail.
Ability to remain calm, organized, and professional in a fast-paced environment.
Ability to work collaboratively with peers and Spa Leadership and maintain positive professional relationships.
Ability to provide guidance, training, and support to fellow Estheticians.
Self-motivation, dependability, accountability, professionalism, integrity, and a commitment to professional excellence.
Ability and willingness to maintain and develop technical skills through ongoing training and education.
Flexibility and adaptability to operational needs, including scheduling adjustments for administrative responsibilities.
Ability to stand and walk for extended periods and perform the physical requirements of the role, including repetitive hand and arm movements, bending, reaching, squatting, and lifting or moving supplies up to 30 pounds.
Adequate vision, hearing, communication abilities, manual dexterity, and visual attention to perform detailed treatments safely and observe skin conditions, treatment responses, and equipment functionality.

Nice To Haves

Preferred minimum of two years of experience in the Esthetics field, including one year of experience in an upscale spa operation.

Responsibilities

Perform high-quality esthetics treatments while maintaining professional service standards and established treatment protocols.
Provide a relaxing guest experience and recommend appropriate home-care products and services.
Begin and conclude treatments at their published times.
Stock and maintain treatment-room equipment, linens, products, and supplies; monitor inventory and prepare rooms for scheduled services.
Maintain treatment rooms and work areas according to cleanliness, sanitation, safety, and organization standards, including proper disposal of used linens.
Meet established retail sales goals and communicate product features, benefits, and service recommendations to guests.
Use professional products and supplies in accordance with established par levels and minimize waste.
Coordinate and facilitate an Esthetics team All Together Get Together (ATGT) every other month.
Encourage team communication, collaboration, and continued education, and provide peer guidance on treatments, products, protocols, and daily operations.
Communicate departmental concerns, questions, improvement opportunities, equipment issues, maintenance needs, and supply deficiencies to Spa Leadership.
Maintain an organized, clean, and stocked Esthetics dispensary; monitor inventory and submit monthly supply orders to Spa Leadership for review and approval.
Conduct routine inspections of treatment rooms and equipment and help maintain consistent standards across Esthetics rooms.
Assist with onboarding and training newly hired Estheticians on spa protocols, products, equipment, service standards, safety procedures, and guest expectations.
Communicate new-hire training progress and development opportunities to Spa Leadership.
Assist with special projects, departmental initiatives, and implementation of new treatments, products, protocols, and procedures as directed.
Follow company policies, procedures, guest-service standards, safety protocols, sanitation and infection-control practices, and emergency procedures.
Assist in educating new Estheticians about departmental safety procedures and treatment protocols.