Field Service Engineer
Lam Research • Phoenix, AZ4d
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Field Service Engineer 2
Lam Research•Phoenix, AZ
About The Position
The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence at customer sites. The role involves on-site installation, relocation start-up, repair, and maintenance, as well as troubleshooting and resolving equipment issues. The engineer works directly with customers and collaborates with internal teams to address needs, minimize downtime, and deliver customer satisfaction. The position also involves maintaining service records, keeping customers informed about tool status, communicating opportunities and challenges transparently, and staying current on semiconductor capital equipment and Lam products through learning, training, and certification. The role requires frequent domestic and international travel, work in cleanroom conditions, and flexibility to work varied schedules, including overtime and on-call work when needed.
Requirements
- Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; or an advanced degree without experience; or equivalent work experience.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Ability to work in a cleanroom while wearing personal protective equipment or a cleanroom suit.
- Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
- Ability to travel frequently, domestically and internationally, based on customer needs.
- Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.
Nice To Haves
- Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
- Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
- Written and verbal communication skills in English.
- Foundational analytical and problem-solving skills.
Responsibilities
- Provide on-site repair and maintenance services and complete installation or relocation start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
- Troubleshoot and diagnose equipment issues, isolate problems to the component level, and take corrective action or request assistance to minimize downtime, system interruptions, and malfunctions.
- Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
- Maintain records and reports to coordinate activities between Lam and the customer.
- Represent Lam as a subject matter expert and deliver exceptional customer satisfaction.
- Discuss opportunities and challenges transparently with customers to increase trust.
- Update customers on the status of Lam tools as needed.
Benefits
- Lam offers a comprehensive set of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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