Engineer Jobs

About The Position

Requirements

• At least one of the following experience or education pathways: 4 or more years of military experience in a related technical field, or 2 or more years of relevant industry experience.
• Valid driver's license.
• Professional and respectful written and verbal communication skills.
• Ability to manage time and balance technical and administrative tasks.
• Ability to collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative work such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
• Familiarity with electrical and electronic test equipment and fundamentals.
• Ability to follow written technical documentation, including procedures and product manuals.
• Ability to use basic repair techniques under directed supervision and complete service tasks to return equipment to operating condition under directed supervision.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to meet the physical requirements of the position, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.
• Successful completion of pre-employment drug testing, a background check, and a motor vehicle records check.
• Legal authorization to work in the United States; the employer does not provide sponsorship.

Nice To Haves

• ASEET or AMEET qualification, or progress toward either.

Responsibilities

• Perform service tasks as assigned and in accordance with company policies and procedures, working under direct supervision or independently as training permits.
• Provide on-site and telephone assistance to customers.
• Communicate with Technical Support about technical or procedural issues.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Operate safely according to published guidelines, wear required personal protective equipment, follow fatigue management guidance, complete safety training, and comply with customer site safety requirements.
• Maintain and operate the company vehicle in accordance with local laws and company policy.
• Report work-related accidents or injuries to appropriate personnel within eight hours.
• Complete timecards, expense and mileage reports, service request closures, service reports, and other administrative tasks accurately and on time.
• Maintain individual inventory and perform cycle counts according to company policy.
• Maintain company property, including the vehicle, credit cards, personal protective equipment, test equipment, and laptop.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and deliver completed scheduled-maintenance documentation to the customer and local office.
• Work toward first-time fixes and maintain customer satisfaction rates according to company guidelines.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure and correctly evaluate sites and equipment for billing status.
• Maintain productive utilization, meet on-site response-time requirements, follow the company dress code and safety regulations, and use startup and escalation processes.
• Maintain adequate internal communications.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
• 401(k).
• Profit sharing.
• Generous paid time off and vacation plan.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• Potential additional rewards such as merit increases, annual bonus, stock, allowances, travel or car expenses, and sales incentives, depending on the role and offer terms.
• Technical and leadership development, including hands-on training at a Training Academy or Regional Training Center.
• 24/7 technical and factory support and online technical documentation and troubleshooting resources.