Platforms Engineer - ServiceNow

Marathon Petroleum Corporation•San Antonio, TX

About The Position

The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. The role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer establishes platform standards, oversees integrations and configurations, drives platform modernization, and ensures alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. The actual position title and pay grade will be based on the selected candidate’s experience and qualifications. The role also includes monitoring infrastructure platforms and systems, analyzing performance data, establishing baselines, reporting trends, and working with senior engineers on performance tuning. The engineer contributes to ServiceNow capabilities and infrastructure design, builds and deploys scalable solutions and components, supports users and resolves complex hardware and software issues, and helps maintain compliance with design and configuration standards. Additional work includes backup and disaster recovery planning and testing, performance and utilization dashboards, documentation, and knowledge sharing.

Requirements

At least 2 years of relevant experience.
Bachelor’s degree in Information Technology or a related field, or equivalent experience, preferred.
ServiceNow platform integration design, development, and support experience preferred.
Understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities preferred.
Understanding of SDLC, Agile, and release management processes preferred.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions preferred.
ServiceNow certifications such as CSA, CAD, or CIS preferred.

Nice To Haves

Bachelor’s degree in Information Technology or a related field, or equivalent experience.
Experience with ServiceNow platform integration design, development, and support.
Hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities.
Understanding of SDLC, Agile, and release management processes.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions.
ServiceNow certifications such as CSA, CAD, or CIS.

Responsibilities

Monitor infrastructure platforms and systems to identify performance issues or anomalies.
Analyze collected data, establish performance baselines, and report trends and potential areas for improvement.
Collaborate with senior engineers to implement performance-tuning strategies and optimize platform and system resources.
Contribute to the design and implementation of ServiceNow capabilities aligned with business and technology priorities.
Lead the design and configuration of complex platforms and systems in accordance with best practices and industry standards.
Monitor compliance with original designs and configurations and correct deviations from standards.
Build and deploy highly available, scalable infrastructure solutions and components, ensuring proper configuration and integration.
Document support requests, resolutions, and troubleshooting steps.
Provide technical support to users and troubleshoot and resolve complex hardware and software issues.
Apply predefined procedures for platform and systems tuning and optimization using IT Service Management practices.
Assist with future infrastructure platform and system backup planning.
Assist in designing and executing disaster and system recovery processes, testing, and standards.
Develop reporting frameworks to track and analyze platform and system performance and utilization metrics, and create or use dashboards and visualizations for monitoring.
Contribute to platform and systems design and configuration, considering scalability, performance, and security, and ensure ongoing compliance with original design and configuration.
Participate in knowledge-sharing activities such as team meetings, presentations, and workshops.
Collaborate with team members to identify knowledge gaps and propose improvements to documentation and information sharing.