ServiceNow Engineer

Leidos • Montgomery, AL

1d • $107,900 - $195,050 • Hybrid

About The Position

Leidos is seeking a ServiceNow Engineer for the U.S. Air Force Cloud One Architecture and Common Shared Services (ACSS) program. The role supports a large Department of Defense multi-cloud environment, helping modernize enterprise cloud services and improve mission resiliency, security, and cost effectiveness for the U.S. Air Force.

The position is hybrid remote, with onsite work as needed. Preferred candidates will be located near Hanscom AFB in Boston, Massachusetts.

Requirements

• Bachelor’s degree and at least 8 years of experience, or a Master’s degree and at least 6 years of experience; additional experience may be accepted in lieu of a degree.
• Secret clearance required to maintain employment.
• U.S. citizenship required.
• CompTIA Security+ certification or equivalent IAT-2 qualification.
• ServiceNow Certified System Administrator (CSA) certification.
• Experience with ServiceNow implementations.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced, mission-driven environment.
• Strong documentation, communication, and cross-functional collaboration skills.
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills and experience in a customer-facing position.

Nice To Haves

• Experience with USAF Cloud One or Platform 1.
• ServiceNow certifications such as CAD, CIS-ITSM, and CIS-CSM.
• Preferred location near Hanscom AFB (Boston, MA).

Responsibilities

• Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
• Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives.
• Manage user roles and group memberships, and configure Access Control Lists (ACLs) to secure data.
• Update and refine forms, views, fields, and notification templates in response to daily business requests.
• Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Perform unit testing in lower environments and participate in peer code reviews before production deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior