ServiceNow Engineer

Systems Engineering Solutions Corporation • Boston, MA

8h • Hybrid

About The Position

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract. The ServiceNow Engineer will help modernize a global-scale, multi-cloud environment in support of a critical mission, contributing to USAF system resiliency, security, and cost effectiveness. The position is hybrid remote, with travel to or onsite work as needed. Candidates must be located near Hanscom AFB in Boston, Massachusetts, or work in Huntsville, Alabama.

Requirements

• Bachelor’s degree and at least 8 years of experience.
• Active Secret clearance.
• U.S. citizenship.
• CompTIA Security+ or equivalent IAT-2 certification.
• ServiceNow CSA certification.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to work in a fast-paced, mission-driven environment.
• Strong documentation, communication, and cross-functional collaboration skills.
• Familiarity with DevSecOps principles and practices.
• Familiarity with Agile methodologies such as Scrum and/or Kanban.
• Excellent customer service skills and experience in a customer-facing position.
• Experience with ServiceNow implementations.

Nice To Haves

• Experience with USAF Cloud One or Platform 1.
• ServiceNow CAD certification.
• ServiceNow CIS-ITSM certification.
• ServiceNow CIS-CSM certification.

Responsibilities

• Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design, configure, and update Process Automation Designer workflows and customer-facing Playbooks.
• Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives.
• Manage user roles and group membership, and configure Access Control Lists to secure data.
• Update and refine forms, views, fields, and notification templates in response to daily requests.
• Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Perform unit testing in lower environments and participate in peer code reviews before production deployment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short-term disability insurance
• Long-term disability insurance
• Company-paid life insurance
• 401(k) with employer contribution
• Paid time off
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior