ServiceNow Engineer

Systems Engineering Solutions Corporation•Huntsville, AL

7h•Hybrid

About The Position

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract, helping modernize a global-scale multi-cloud environment and support USAF system resiliency, security, and cost effectiveness. The position is hybrid remote; candidates must be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL, and may be required to travel or work onsite as needed. The ServiceNow Engineer builds and maintains catalog items, record producers, and order guides; configures platform functionality and CSM workflows; supports configurable workspaces; manages access controls; and handles platform updates, reporting, testing, and code reviews.

Requirements

Bachelor’s degree and 8 or more years of experience.
Active Secret clearance.
U.S. citizenship.
CompTIA Security+ or equivalent IAT-2 certification.
ServiceNow CSA certification.
Excellent facilitation, communication, and stakeholder engagement skills.
Ability to work in a fast-paced, mission-driven environment.
Strong documentation, communication, and cross-functional collaboration skills.
Familiarity with DevSecOps principles and practices.
Familiarity with Agile methodologies such as Scrum and/or Kanban.
Excellent customer service skills and experience in a customer-facing position.
Experience with ServiceNow implementations.

Nice To Haves

Experience with USAF Cloud One or Platform 1.
ServiceNow CAD certification.
ServiceNow CIS-ITSM certification.
ServiceNow CIS-CSM certification.

Responsibilities

Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing CSM Playbooks.
Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives.
Manage user roles and group membership, and configure Access Control Lists (ACLs) to secure data.
Update and refine existing forms, views, fields, and notification templates in response to daily requests.
Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
Perform unit testing in lower environments and participate in peer code reviews before production deployment.