Platforms Engineer - ServiceNow

Marathon Petroleum Corporation•Findlay, OH

2d•Onsite

About The Position

The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. The role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer establishes platform standards, oversees integrations and configurations, drives platform modernization, and ensures alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. The actual position title and pay grade will be based on the selected candidate’s experience and qualifications. The role is based in San Antonio, Texas, with an additional location in Findlay, Ohio.

Requirements

At least 2 years of relevant experience.
Bachelor’s degree in Information Technology or a related field, or equivalent experience, preferred.
Experience with ServiceNow platform integration design, development, and support preferred.
Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities preferred.
Strong understanding of SDLC, Agile, and release management processes preferred.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions preferred.
ServiceNow certifications such as CSA, CAD, or CIS preferred.

Nice To Haves

Bachelor’s degree in Information Technology or a related field.
Experience with ServiceNow platform integration design, development, and support.
Hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities.
Knowledge of SDLC, Agile, and release management processes.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders.
ServiceNow certifications such as CSA, CAD, or CIS.

Responsibilities

Monitor infrastructure platforms and systems for performance issues or anomalies; analyze data, establish baselines, report trends, and collaborate on tuning and resource optimization.
Contribute to designing and implementing ServiceNow capabilities aligned with business and technology priorities.
Lead the design and configuration of complex platforms and systems using best practices and industry standards; monitor compliance with original designs and correct deviations.
Build and deploy highly available, scalable infrastructure solutions and components, ensuring proper configuration and integration.
Document support requests, resolutions, and troubleshooting steps; provide user support and resolve complex hardware and software issues.
Apply established procedures for platform and systems tuning and optimization using IT Service Management practices.
Assist with infrastructure backup planning and the design, execution, and testing of disaster and system recovery processes and standards.
Develop reporting frameworks and use dashboards and visualizations to monitor platform and system performance and utilization.
Participate in knowledge sharing through team meetings, presentations, and workshops; identify knowledge gaps and propose improvements to documentation and information sharing.