ServiceNow Engineer

Fusion HCR • Birmingham, AL

1d • Hybrid

About The Position

Fusion HCR is hiring a ServiceNow Engineer for Motion’s enterprise ServiceNow environment. Based in Birmingham, Alabama, this full-time hybrid role develops, maintains, and optimizes the platform by translating business and operational requirements into dependable technical solutions. The work includes custom development, system integrations, workflow improvements, platform upgrades, and ongoing maintenance.

The engineer collaborates with business analysts and IT stakeholders, including infrastructure teams, developers, database administrators, and external vendors. The role also supports data consistency between Active Directory and ServiceNow, improves the employee experience through the ServiceNow landing page, troubleshoots technical issues, and communicates implementation plans and updates to business and technical partners. The listed salary range is $90,000–$125,000.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least five years of experience in a technical, engineering, systems, or IT analysis role.
• Practical experience developing, configuring, and supporting the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials.
• Proficiency in JavaScript and ServiceNow development, including Business Rules and client scripts.
• Experience with enterprise integrations, APIs, data mapping, and platform maintenance.
• Understanding of enterprise systems, network environments, and application integrations.
• Ability to translate business requirements into scalable platform solutions and collaborate across technical teams.
• Strong analytical, troubleshooting, planning, and organizational skills.
• Excellent written and verbal communication skills, including documenting integration requirements and explaining technical concepts.
• Ability to coordinate with third-party providers on upgrades, integration deployments, and technical support.

Nice To Haves

• The posting suggests building expertise through exposure to cross-functional platform initiatives and evolving enterprise technology needs.
• The posting suggests exploring continued professional development as the ServiceNow environment and business requirements grow.

Responsibilities

• Partner with business analysts and technical stakeholders to assess requirements and design ServiceNow solutions for operational needs.
• Develop and customize platform functionality using JavaScript, Business Rules, client scripts, and other ServiceNow tools.
• Design, implement, and maintain API connections and integrations between ServiceNow and enterprise systems.
• Coordinate platform upgrades, validate changes, and support successful release implementation.
• Configure field mappings and related workflows to maintain data consistency between Active Directory and ServiceNow.
• Maintain and improve the ServiceNow landing page to support a better employee experience.
• Troubleshoot technical issues and implement improvements to platform functionality.
• Coordinate technical changes and integrations with infrastructure teams, developers, database administrators, and external vendors.
• Document technical requirements, communicate implementation plans, and provide project updates to business and IT stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level