Dispatcher Jobs

About The Position

Requirements

• Experience as a Fleet Manager.
• Knowledge of local, state, and federal regulations for commercial motor vehicles.
• Familiarity with DOT compliance requirements.
• Ability to communicate effectively with drivers and customers.
• Understanding of equipment utilization and management.
• Proficiency in using company systems for recording information.
• Ability to coordinate and adapt to real-time changes in operational plans.
• Experience with load boards and customer/driver communication.
• Problem-solving skills to address operational issues.
• Ability to manage accident coordination and reporting.
• Collaboration skills with various stakeholders.
• Ability to determine and authorize equipment repairs.
• Knowledge of generating rates and customer service.
• Familiarity with U.S. Customs requirements for imports and exports.
• Experience with load and manifest reconciliation.

Nice To Haves

• Energetic, self-motivated individual with the drive to become part of a growing organization.

Responsibilities

• Ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service.
• Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations.
• Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and/or issues on the road.
• Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs.
• Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.
• Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system.
• Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates.
• Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments.
• Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations.
• Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations.
• Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards.
• Contact customer regarding any additional charges that occur as a result of the operational plan.
• Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting.
• Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
• Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules.
• Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer.
• Coordinating delivery times to consignees from the shipper/steamship line.
• Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers.
• Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment.
• Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate.
• Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements.
• Update load and manifest statuses within Company system and identify/resolve discrepancies.
• Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible.

Benefits

• Competitive base salary
• Medical insurance
• Dental insurance
• 401K
• Vacation
• Upward mobility within the company