Dispatcher

Any Hour Group • San Rafael, CA

30d • $23 - $27 • Onsite

About The Position

The Dispatcher coordinates and manages service calls for technicians. The role includes scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. The Dispatcher communicates with customers and service personnel, provides updates, and addresses issues that arise during service visits. The position also maintains service-call records, tracks job progress, and optimizes routes to improve efficiency, helping ensure prompt and effective service and customer satisfaction.

Requirements

• High school diploma or equivalent (GED).
• Complete a pre-employment background check.
• Complete a pre-employment drug screen.
• Competence with Microsoft Office Suite, especially Outlook, Word, and Excel.
• Typing speed of 35+ WPM is often required.
• Strong verbal and written communication skills.
• Excellent phone etiquette.
• Ability to calmly handle difficult or emergency situations.

Nice To Haves

• Experience with scheduling and dispatch software; ServiceTitan is preferred.
• Experience in the HVAC, plumbing, electrical, or other trades industry.

Responsibilities

• Schedule service appointments.
• Assign technicians to jobs based on location and expertise.
• Ensure timely responses to customer requests.
• Communicate with customers and service personnel, provide updates, and address issues during service visits.
• Maintain records of service calls and track job progress.
• Optimize routes to enhance efficiency.

Benefits

• Medical, dental, vision, and life insurance.
• Long- and short-term disability insurance.
• 401(k) retirement plan with company match.
• Weekly pay with incentives and bonuses.
• Company events and parties for individuals and families.
• Holiday pay, vacation pay, and paid time off.
• Room for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED