Dispatcher

Planet Plumbing • Longmont, CO

30d • $28 - $32 • Onsite

About The Position

The Dispatcher schedules and dispatches service calls for a team of more than 20 plumbing technicians. The role requires managing a changing schedule, monitoring technician availability and job progress, prioritizing incoming requests, and coordinating clearly with technicians and customers. ServiceTitan is used for dispatching and scheduling, and Apple/Mac products are used for daily operations. The position is in person in Longmont, Colorado, and applicants must be flexible to work evenings and weekends. The stated pay is $28.00–$32.00 per hour, depending on experience, with a $2.00 per hour shift differential for weekend hours. Benefits are available after the applicable eligibility or probationary period.

Requirements

• At least 1 year of computer skills experience.
• At least 1 year of office experience.
• Proficiency with Apple products, including iPhones and Mac computers.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Strong problem-solving and decision-making abilities.
• Dependability, punctuality, and a positive attitude in a team-oriented environment.
• Must be available for night shifts and weekend shifts.
• Must reliably commute to Longmont, Colorado, or plan to relocate before starting work.

Nice To Haves

• Previous dispatching or scheduling experience, ideally in plumbing, HVAC, or another home service industry.
• ServiceTitan experience.
• Familiarity with the Colorado Front Range, Foothills, and surrounding service areas.
• Day shift availability.

Responsibilities

• Dispatch and schedule service calls efficiently for more than 20 field technicians.
• Monitor technician availability, job progress, and schedule changes throughout the day.
• Coordinate with technicians and customers to support timely service and clear communication.
• Prioritize incoming service requests based on urgency, location, and technician availability.
• Understand technicians’ skills and capabilities to assign jobs appropriately.
• Use ServiceTitan to manage dispatch boards, appointments, technician schedules, and customer information.
• Adapt to schedule changes, cancellations, and unexpected situations.
• Maintain professionalism and accuracy in a busy, fast-paced office environment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed