Dispatcher II

Cincinnati Children's•Orleans, MA

30d•$25 - $31•Onsite

About The Position

The Dispatcher II is responsible for monitoring various systems, dispatching resources, and communicating as required. This role involves monitoring critical systems such as fire alarms and medical gases, handling information calls, and providing support for maintenance dispatch. The position also plays a role in process improvement and maintaining radio communication with officers.

Requirements

High school diploma or equivalent
2+ years of work experience in a related job discipline

Responsibilities

Monitor NOAA weather radio and weather radar for inclement weather information/alerts and communicate as necessary.
Utilize Mass Notification system when receiving a request to send out a mass notification regarding security and other situations.
Handle information calls from employees, visitors, and the general public who need general or security information. Appropriately direct callers as needed.
Monitor, dispatch resources and communicate as required for a variety of systems.
Monitor troubles in fire system ensuring proper documentation that is in compliance with Joint Commission standards and notification of maintenance.
Monitor medical gases evaluating if switching to reserve or repair is needed.
Receive Code Blues and based upon evaluation route to the appropriate response team.
Evaluate alarms from the access control system and triage door problems to determine appropriate response i.e., security officer, maintenance, security systems team, or with authorization the security integrator.
Provide maintenance dispatch coverage.
Control, and sign out master keys, maintenance vehicle keys, maintenance radio and other keys to authorized personnel as needed.
Control and issue shredder bin keys to employees approved by their supervisor to retrieve documents mistakenly placed in bin.
Utilize SAFE program to assign physical access and activate/deactivate badges based on established criteria, troubleshoot non-working badges.
Cover garage intercom calls for parking and transportation, during breaks, absences, non-operational hours and 24-hour coverage on weekend and holidays.
Dispatch escorts to the morgue.
Improve organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to the division for discussions.
Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees.
Maintain the Computer Assisted Dispatch (CAD) to monitor location of officers at all CCHMC locations to determine availability for activities and for officer safety.
Document calls/activity.
Maintain radio communication with all officers.
Dispatch officers for, but not limited to, distress calls, panic alarms, emergency calls due to disorderly, disruptive, combative or potentially violent individuals, security escorts, motorist assists, auto accidents, etc.