Dispatcher II

THE KENAN ADVANTAGE GROUP•Sidney, OH

7d•Onsite

About The Position

This position is responsible for executing a daily plan for movement of all freight within an assigned area. The role serves customers and coordinates delivery schedules, drivers, suppliers, gas station dealers, and renewable fuels distributors. Dispatch responsibilities are shared with other team members. The description outlines the general nature and level of work and is not an exhaustive list of responsibilities or skills. Management may assign or reassign duties at any time, and the job description may change. All employees are expected to promote effective and timely communication, teamwork, and respect; provide constructive guidance to employees and third-party representatives; and contribute to high-quality products and services for customers.

Requirements

High school diploma or equivalent.
Two years of dispatching experience.
Conflict resolution skills.
Effective oral, written, and interpersonal communication skills.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and team communications.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Share dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing high-quality products and services to customers.