Dispatcher II

Cincinnati Children's

11d•$25 - $31•Onsite

About The Position

The Dispatcher II works in Protective Services at the Burnet Campus on the evening shift. This full-time role monitors and dispatches resources across Cincinnati Children’s locations, maintains communication with officers, handles incoming calls, and provides operational support for security, maintenance, parking, and transportation functions. The position also monitors critical safety and facility systems, documents activity, and contributes to process improvement and a safe, organized work environment.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in a related job discipline.

Responsibilities

Monitor NOAA weather radio and weather radar for inclement weather information and alerts, and communicate as necessary.
Use the Mass Notification system to send notifications about security and other situations when requested.
Handle general and security information calls from employees, visitors, and the public, and direct callers as appropriate.
Monitor and dispatch resources for a variety of systems, documenting fire-system troubles in compliance with Joint Commission standards and notifying maintenance.
Monitor medical gases and evaluate whether switching to reserve or arranging repairs is needed.
Receive Code Blues and route them to the appropriate response team based on evaluation.
Evaluate access-control alarms and triage door problems to determine the appropriate response, such as a security officer, maintenance, the security systems team, or an authorized security integrator.
Provide maintenance dispatch coverage.
Control and issue master keys, maintenance vehicle keys, maintenance radios, and other keys to authorized personnel as needed.
Control and issue shredder-bin keys to employees approved by their supervisor to retrieve mistakenly deposited documents.
Use the SAFE program to assign physical access, activate or deactivate badges based on established criteria, and troubleshoot non-working badges.
Cover garage intercom calls for parking and transportation during breaks, absences, non-operational hours, and weekend and holiday coverage.
Dispatch escorts to the morgue.
Recommend areas or approaches for improvement, perform new procedures, collect data, and provide input for divisional discussions.
Keep work areas organized and maintain a safe, accessible, effective, and efficient environment for employees.
Maintain Computer Assisted Dispatch (CAD) to monitor officer locations at all CCHMC locations, determine availability for activities, and support officer safety.
Document calls and activity and maintain radio communication with officers.
Dispatch officers for distress calls, panic alarms, emergency calls involving disorderly, disruptive, combative, or potentially violent individuals, security escorts, motorist assists, auto accidents, and other incidents.