Dispatcher II

THE KENAN ADVANTAGE GROUP•Sidney, OH

7d•Onsite

About The Position

This position is responsible for executing a daily plan for moving all freight within an assigned area. The role assesses customer needs and delivery timing, manages the daily delivery schedule for drivers, and plans deliveries to inventory-managed retail gas outlets. The dispatcher receives orders from suppliers, gas station dealers, and renewable fuels distributors; provides frontline service to existing accounts; and creates loads in the dispatch system. The dispatcher shares dispatch responsibilities with other team members, responds to phone calls, monitors email and web portals for orders, inventory updates, and team communications, solicits freight from customers, and enters incidents into KITS, the incident reporting system. The job description notes that duties may be assigned or reassigned and that the description may change. All employees are expected to promote effective communication, teamwork, respect, constructive guidance, and high-quality customer service.

Requirements

High school diploma or equivalent.
Two years of dispatching experience.
Conflict-resolution skills.
Effective oral, written, and interpersonal communication skills.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and communication between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing high-quality products and services to customers.