DISPATCHER II

The Pueblo of Sandia•Rio Rancho, NM

7d•$23 - $26•Onsite

About The Position

Dispatches tribal law enforcement, fire, EMS, and other tribal service units to emergency and non-emergency calls, providing responders with complete and accurate information to support officer safety and prompt response. Communicates with outside agencies by radio and telephone as needed. The role supports the Pueblo of Sandia’s values of integrity, fairness, collaboration, communication, and recognition of performance excellence. The Dispatcher II answers administrative and 911 calls, assesses and prioritizes requests for service, dispatches appropriate agencies, and maintains accurate records of calls and field-unit status. The position uses dispatch and law-enforcement information systems, keeps relevant records and contact lists current, prepares reports, and follows confidentiality and information-security procedures. It also includes public-facing guest service and requires regular attendance, the ability to work extended hours and shifts, and performance in emergency and stressful situations.

Requirements

High school diploma or GED equivalent.
Two years of related experience in data entry, computer applications, telephone communications, or emergency communications/radio dispatching; relevant work experience or education may be substituted to satisfy education and/or experience requirements.
Possess and maintain NMLEA Public Safety Telecommunicator Certification.
Maintain New Mexico Department of Public Safety Telecommunicator Certification.
Obtain and maintain NCIC certification within 60 days of hire.
Obtain and maintain First Aid/CPR certification within 60 days of hire.
Successfully pass a stringent background and character investigation in compliance with PL 101.630.
Complete pre-employment and random drug screening.
Knowledge of the Pueblo of Sandia’s scope, landmarks, and geographical locations, and of radio dispatch and communication principles and practices.
Skill in operating computers and office equipment, preparing clear and accurate written reports, and using call-management, mapping, and recording systems.
Ability to operate radio communication equipment, enhanced 911 telephone equipment, digital recording equipment, computers, printers, TTD telephone, facsimile machine, and photocopy machine.
Ability to remain calm, composed, and professional during emergencies, stress, or provocation.
Ability to maintain confidentiality as required by tribal and police policies.
Ability to learn job-related equipment and use manuals for equipment and emergency procedures.
Ability to establish effective working relationships with the public, tribal government, and law-enforcement and public-safety agencies.
Ability to communicate effectively verbally and in writing and work well with others.
Ability to work extended hours, weekends, and holidays.
Ability to lift at least 25 pounds.
Meet the listed physical requirements, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.

Nice To Haves

Emergency Medical Dispatch (EMD) certification is preferred.

Responsibilities

Answer multi-line administrative and 911 phones and record incoming calls and radio transmissions.
Determine the nature and location of calls, prioritize responses, and dispatch appropriate emergency or non-emergency units.
Communicate by radio with police officers, EMS and fire personnel, and outside agencies.
Provide general information to the public, create and categorize calls for service, and relay concise, accurate information to responders.
Maintain accurate records of field-unit locations and status and document calls received by phone and radio.
Provide emergency first-aid instructions when certified, in accordance with state-recognized emergency medical dispatch procedures.
Access and disseminate information through available databases, including NCIC, NMLETS, NMCIC, CAD, and New Mexico Department of Motor Vehicles files.
Maintain current records of warrants, criminal and civil complaints, restraining orders, probation paperwork, emergency contacts, and required forms.
Prepare reports upon request of a supervisor, Captain, or Chief of Police.
Report equipment malfunctions, major incidents, and NCIC security violations through the appropriate chain of command.
Maintain current NCIC certification and train dispatch and police officers in NCIC use.
Stay current on procedures for requesting confidential information needed by field units.
Maintain punctual and regular attendance in accordance with the Pueblo of Sandia Attendance Policy.
Serve as an initial point of contact for guest inquiries; respond courteously and empathetically, resolve issues promptly, understand available products and services, and build respectful relationships.
Perform other job-related duties as assigned.