Dispatcher II

THE KENAN ADVANTAGE GROUP•Weatherford, TX

About The Position

The Dispatcher II executes a daily plan for the movement of all freight within an assigned area. The role assesses customer needs and delivery timing, manages driver schedules, and plans deliveries to inventory-managed retail gas outlets. It also receives orders and provides frontline customer service to existing accounts. The dispatcher communicates by phone, email, and web portals; solicits freight from customers; creates loads in the dispatch system; shares dispatch responsibilities with other team members; and enters incidents into KITS. Employees are expected to communicate effectively and promptly, work as a team, respect co-workers, provide constructive guidance, and contribute to high-quality customer service. The listed duties describe the general nature of the role and may be changed or reassigned by management.

Requirements

High school diploma or equivalent.
Two years of dispatching experience.
Excellent conflict resolution skills.
Effective oral, written, and interpersonal communication skills.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and team communications.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Share dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for co-workers.
Provide constructive guidance to other employees and third-party representatives.
Contribute to providing high-quality products and services to customers.