Dispatcher II

THE KENAN ADVANTAGE GROUP•Baytown, TX

1d•Onsite

About The Position

This position is responsible for executing a daily plan for the movement of all freight within an assigned area. The role assesses customer needs and delivery timing, manages drivers’ daily delivery schedules, and plans deliveries to inventory-managed retail gas outlets. It receives orders from suppliers, gas station dealers, and renewable fuels distributors; provides frontline customer service to existing accounts; and coordinates dispatch activities with other team members. The position also monitors calls, email, and web portals for orders, inventory updates, and team communications; solicits freight from customers; creates loads in the dispatch system; and enters incidents into KITS, the incident reporting system. Responsibilities listed are not exhaustive, and management may assign or reassign duties. Employees are expected to communicate effectively and in a timely manner, work as a team, respect coworkers, provide constructive guidance, and contribute to high-quality products and services.

Requirements

High school diploma or equivalent.
Two years of dispatching experience.
Conflict-resolution skills.
Effective oral, written, and interpersonal communication skills.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service to existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and communications between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote positive work habits, including timely communication, teamwork, and respect for coworkers.
Provide constructive guidance to other employees and third-party representatives.
Contribute to providing high-quality products and services to customers.