Director Jobs

About The Position

Requirements

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment.
• With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high-volume hotel setting
• Previous experience in a large property

Nice To Haves

• Bachelor's Degree
• Timeshare industry experience

Responsibilities

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• May be required to do other duties and special projects as assigned by the Asst. General Manager and / or Resort General manager.
• Must be able to communicate/partner well with other departments such as housekeeping and maintenance to ensure a smooth operation of the resort.
• Monitoring and responding to the guest comments through multiple channels

Benefits

• comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program
• Flexible PTO plan for managers and above
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program