Director, Clinical Account Services

MedImpact•San Diego, CA

1d•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! MedImpact delivers leading-edge pharmaceutical and technology-related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! The Director, Clinical Account Services develops and promotes the overall vision, goals, objectives and strategies for the Clinical Services Group in line with overall Health Services department goals and objectives. This position continuously improves clinical programs and services that are designed to ensure the safe, rational, appropriate and most cost-effective utilization of pharmaceuticals within a health plan’s or sponsor’s pharmacy benefit. Plans and manages day-to-day department activities and continually monitors performance against goals.

Requirements

BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Proficient in all programs of Microsoft Office Suite.
Valid Registered Pharmacist license in the State of California or equivalent state.
Good working knowledge of all types of pharmacy services, with an emphasis on the managed health care environment.
Expertise in clinical application of pharmacy practice.
Proficient in using computer and software programs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Business Acumen
Directing Others
Organizational Agility
Conflict Management
Drive for Results
Political Savvy
Customer Focus
Innovation Management
Strategic Agility
Decision Quality
Managerial Courage
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration.
The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements).
Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.
This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables.
The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.
Work hours may be changed from time to time to meet the needs of the business.
This position may require domestic and international travel.
A valid passport and ability to leave the United States is required.

Responsibilities

Represents the Clinical Account Services Department and ensures client satisfaction with clinical services and products.
Establishes and maintains relationships with key departmental leaders to ensure successful interdepartmental interactions.
Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans.
Participates and/or coordinates Clinical Account Services Department overview presentations at site visits for potential and existing clients.
Presents internal training program to new employees as requested.
Leads, develops, manages, or assists with key corporate projects which require clinical input or leadership.
Enhances and ensures access to appropriate resources, empowering Clinical Account Executives (CAEs) to operate efficiently and effectively to improve services to clinical clients.
Develops and/or procures tools which optimize CAE productivity and promotes professional competency.
Interfaces with departmental contacts to provide appropriate input regarding corporate projects affecting CAE processes.
Contributes to and assists in the development of specific clinical or financial intervention efforts and therapeutic substitution programs for use by all staff at client plans on an on-going basis.
Ensures appropriate documentation of clinical recommendations and activities of Clinical Account Executive staff, including prospective initiatives and retrospective outcomes.
Develops and maintains documentation processes to improve efficiency and support client retention efforts and RFP process for prospective clients.
Ensures proactive communication of documentation and successful outcomes with appropriate internal staff and external clients.
Provides back-up for assigned leaders upon request.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.