Director Jobs

About The Position

Requirements

• 5–7+ years of enterprise-level IT application and software support experience, including onsite, remote, and field support.
• Proven experience supporting business-critical applications in a fast-paced, multi-location environment.
• Experience managing complex technical projects, software rollouts, system upgrades, integrations, and cloud-based tools.
• Experience working with cross-functional teams, external vendors, and operational users with varying levels of technical skill.
• Advanced knowledge of enterprise applications such as Microsoft 365, Box Drive, Jira, Confluence, NetSuite, Asana, and AI-enabled productivity tools.
• Strong technical proficiency across software, hardware, cloud environments, integrations, application administration, cybersecurity fundamentals, and end-user support.
• Advanced Excel skills, including pivot tables, conditional formatting, formulas, reporting, analysis, and workflow automation.
• Ability to document systems, train users, manage vendors, and support compliance with discipline and clarity.
• Calm under pressure and sharp in the details.
• Ability to communicate technical information in a way real people can understand.
• Ability to move between strategy and execution without losing momentum.
• Takes ownership, follows through, and doesn’t need to be chased.
• Builds trust with field teams, office teams, managers, vendors, and leadership.
• Embody Leading with Heart – support people with patience, respect, and accountability.
• Embody Strength in Unity – collaborate across departments and make teams stronger.
• Embody Alpha Mentality – solve hard problems, raise the bar, and keep improving.
• Completion of standard pre-employment screening.
• Successful completion of a background check conducted after a conditional offer.
• Passing a drug test.
• Authorized to work in the United States; unable to sponsor employment visas.

Nice To Haves

• Construction, heavy civil, energy, field operations, or project-based industry experience is strongly preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Preferred experience with construction management and operations software such as HCSS Apps, HeavyJob, HeavyBid, HCSS Safety, DocuSign, Adobe Pro, MS Project, and Bluebeam.
• Equivalent technical experience, certifications, and demonstrated expertise will also be considered.

Responsibilities

• Serve as the lead technical expert for application and software configuration, ensuring systems are reliable, efficient, secure, and compliant.
• Manage and optimize tools such as Microsoft 365, Box Drive, Jira, Confluence, NetSuite, Asana, and related AI-enabled platforms.
• Support construction and operations technology, including platforms such as HCSS Apps, HeavyJob, HeavyBid, HCSS Safety, DocuSign, Adobe Pro, MS Project, Bluebeam, and other field-critical tools.
• Design, recommend, and implement cloud and AI-driven solutions that improve application performance, user experience, workflow automation, and operational efficiency.
• Identify manual processes, bottlenecks, and recurring pain points — then turn them into cleaner, faster, more scalable systems.
• Use data, reporting, and visualization tools to help leaders make sharper decisions.
• Act as the primary escalation resource for complex software, application, integration, and technical support issues across HQ, remote users, field offices, and jobsites.
• Troubleshoot advanced issues with urgency, professionalism, and ownership.
• Use AI-driven tools and smart support strategies to improve response time, root-cause analysis, and end-user effectiveness.
• Develop and conduct IT orientations for new hires, including application access, device setup, and core system readiness.
• Create targeted training that helps employees actually use critical applications well.
• Build clear documentation, user guides, and repeatable processes that reduce confusion and increase adoption.
• Lead application, software, hardware, cloud migration, and system upgrade projects.
• Coordinate cross-functional project tasks with IT, Operations, Finance, Project Management, Field Leadership, and external vendors.
• Keep timelines, quality standards, compliance needs, and user impact front and center.
• Partner with software vendors to manage licensing, renewals, system performance, and service expectations.
• Track compliance with company policies, cybersecurity requirements, and applicable regulations.
• Support long-term operational stability through clean documentation and disciplined application governance.
• Use advanced Excel functions, including pivot tables, conditional formatting, complex formulas, and reporting tools to generate insights.
• Apply data visualization and workflow automation techniques to improve reporting, planning, and decision-making.

Benefits

• 100% company-paid Medical/Dental/Vision (family coverage)
• Paid Time Off (PTO) (vacation, personal, and sick time) that increases with tenure
• Paid holidays
• Weekly pay
• 401(k) Retirement Plan: Eligible after 1 month of service (age 18+), with a Safe Harbor match (100% on the first 3%, 50% on the next 2%) with immediate vesting.
• Life & AD&D insurance (company-paid, with family coverage)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP) (24/7 confidential support)
• Tuition reimbursement (up to $500/year)
• Company-provided equipment (role dependent)
• Additional perks (Aflac supplemental coverage + employee discounts)
• Employee Ambassador Program: A dedicated, real-human support resource to help you navigate life’s challenges—personal or professional—by connecting you to guidance, resources, and solutions when you need them most.