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Regional Operations Manager

Crossroads Courier•Phoenix, AZ
•Remote
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About The Position

At Crossroads Courier, every delivery matters. Whether it's a life-saving medical shipment, a critical business delivery, or a time-sensitive logistics challenge, our Operations team ensures we consistently deliver for our customers. We're looking for a Regional Operations Manager who can lead people, improve performance, and drive operational excellence across multiple locations. This is an opportunity to make a visible impact on the business by developing teams, improving service performance, creating accountability, and helping the organization scale. This is not a role where you sit behind a desk reviewing reports all day. We're looking for a leader who enjoys being engaged in the operation, coaching employees, solving problems, and identifying opportunities to improve performance. You'll work closely with station leaders, drivers, customers, and executive leadership to improve service, profitability, employee engagement, and operational consistency. If you enjoy building teams, creating accountability, improving processes, and driving measurable business results, you'll thrive in this role.

Requirements

  • Multi-site operations leadership experience
  • Experience leading managers and frontline employees
  • Strong communication and relationship-building skills
  • Track record of improving operational performance
  • Experience using metrics to drive accountability and decision-making
  • Ability to coach, mentor, and develop teams
  • Strong problem-solving and decision-making skills
  • Financial acumen with the ability to understand P&L performance
  • Ability to balance strategic priorities with day-to-day operational execution

Nice To Haves

  • Logistics, transportation, courier, distribution, or service-related industries
  • Experience leading geographically dispersed teams
  • Budgeting and forecasting experience
  • Process improvement and continuous improvement initiatives
  • Experience scaling operations and supporting growth

Responsibilities

  • Lead and support multiple operations locations
  • Develop, coach, and hold managers accountable
  • Improve on-time performance, service levels, and customer satisfaction
  • Analyze operational and financial metrics to identify opportunities for improvement
  • Drive process improvements that increase efficiency and scalability
  • Partner with Customer Experience, Sales, and Finance leadership
  • Improve employee engagement, retention, and accountability
  • Establish meaningful KPIs, scorecards, and reporting
  • Participate in budgeting, planning, and operational forecasting
  • Help create a culture of safety, service, and continuous improvement

Benefits

  • Competitive Salary + Bonus Opportunity

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

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