Director Jobs

About The Position

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, or related field.
• Minimum of five years of progressive leadership experience in healthcare operations, customer service, patient access, or clinic management.
• Demonstrated experience leading teams across multiple sites.
• Strong understanding of health care business operations, including patient registration, scheduling, insurance verification, revenue cycle processes, and financial performance metrics.
• Knowledge of Medicare, Medicaid, managed care, and commercial insurance programs.
• Knowledge of Community Health Center requirements, including HRSA regulations, Joint Commission standards, and NCQA Patient-Centered Medical Home principles.
• Strong analytical, problem-solving, communication, and organizational skills.
• Experience implementing quality improvement initiatives and performance management programs.
• Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Serve as the organizational leader for patient experience and customer service excellence across all YNHS locations.
• Develop and promote a culture that places patients and families at the center of care delivery.
• Act as a senior patient advocate, ensuring patient concerns, complaints, and service barriers are addressed promptly and effectively.
• Collaborate with operational and clinical leaders to improve patient access, satisfaction, engagement, and retention.
• Monitor patient feedback and satisfaction data and implement service improvement initiatives.
• Promote equitable access to care for all patients regardless of insurance status, language, culture, or socioeconomic circumstances.
• Direct and oversee all reception, registration, scheduling, and front-desk operations throughout the organization.
• Provide leadership, coaching, mentoring, and accountability for office managers, customer service supervisors, and reception staff.
• Monitor and oversee performance standards and productivity expectations for all front-end staff.
• Ensure consistent implementation of customer service standards, workflows, and policies across all clinic locations.
• Ensure front-office operations support organizational financial performance through accurate registration, insurance verification, eligibility determination, and payment collection practices.
• Monitor key performance indicators related to patient access, scheduling efficiency, registration quality, insurance accuracy, and point-of-service collections.
• Partner with Finance, Revenue Cycle, and Operations leaders to improve financial outcomes while maintaining a patient-centered approach.
• Work closely with CFO and Revenue Cycle Manager to develop systems to reduce registration errors, claim denials, and avoidable revenue loss.
• Ensure staff understand the importance of accurate demographic, insurance, and financial information collection.
• Promote compassionate and respectful patient payment practices while maintaining accountability for organizational financial sustainability.
• Collaborate with the Chief Quality and Compliance Officer to develop and monitor service standards and key performance metrics.
• Ensure compliance with applicable federal, state, payer, and organizational requirements.
• Lead continuous quality improvement initiatives focused on patient access, customer service, and operational efficiency.
• Evaluate workflows and implement process improvements that improve patient experience while enhancing productivity and financial performance.
• Support organizational quality, safety, risk management, and accreditation initiatives.
• Participate in strategic planning and organizational improvement initiatives.
• Collaborate with clinical, operations, finance, human resources, and compliance leaders to improve organizational performance.
• Assist in the development and implementation of policies, procedures, and training programs that support exceptional patient service and operational excellence.
• Serve as a subject matter expert on patient access, customer service, and front-end healthcare operations.
• Perform other duties as assigned.

Benefits

• Employer provided medical insurance
• Employer provided dental insurance
• Employer provided vision insurance
• Employer provided life insurance
• Employer provided disability insurance
• Employer provided retirement insurance
• Ten paid holidays
• Flexible amounts of paid leave and/or cash-out options
• Retention bonuses