Director Jobs

About The Position

Requirements

• 4–6+ years of progressive experience in guest services, admissions, custodial, or park operations.
• Proven experience supervising large frontline and seasonal workforces.
• Strong understanding of guest service standards and service recovery.
• Ability to lead in a fast-paced, high-volume, outdoor operating environment.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and labor scheduling or workforce management systems.
• Ability to obtain an OSHA Forklift Certification.

Nice To Haves

• Bachelor's degree in Hospitality, Business, Operations, or related field preferred.

Responsibilities

• Enhance overall guest experience by leading day-to-day operations for Admissions, Guest Services, and Park Services (Custodial & Grounds).
• Ensure exceptional first impressions through efficient entry processes, friendly service, and park cleanliness.
• Maintain high standards of cleanliness across all park areas to enhance visitor experience.
• Execute operational plans, staffing models, and schedules aligned with attendance and business needs.
• Lead a team that actively improves guest experience through proactive engagement, assistance, and service resolution.
• Supervise, coach, and develop supervisors and frontline leaders to drive accountability and engagement.
• Monitor admissions throughput, guest flow, cleanliness standards, and service recovery efforts.
• Respond to and resolve guest concerns, complaints, and service escalations in real time.
• Enforce safety standards, policies, and procedures to support a safe environment for guests and associates.
• Support recruitment, onboarding, training, and performance management of seasonal associates.
• Manage supply inventory, including monitoring stock levels and ordering supplies to meet operational needs.
• Monitor labor usage and productivity to meet departmental budgets and targets.
• Monitor operational expenses to meet departmental budgets and targets.
• Manage operating supply expense budget.
• Partner with Operational leadership during peak periods, special events, and incidents.
• Provide operational updates, metrics, and recommendations to park leadership.
• Assist with the maintenance of park equipment and facilities.