Public Engagement Program Manager (Administrator V)

Maryland Department of Transportation•Baltimore City, MD

1d•Hybrid

About The Position

The Public Engagement Program Manager serves as the discipline manager for MDTA’s Community Engagement and Outreach team. This position provides strategic direction for comprehensive public engagement programs designed to communicate MDTA initiatives, obtain and analyze community feedback, build relationships with stakeholders, and promote meaningful public participation. The position will oversee public meetings, hearings, forums, workshops, open houses, and other outreach activities and will ensure that engagement efforts are inclusive, accessible, effective, and consistent with applicable laws, regulations, policies, and professional standards. This position will also provide expert advice to senior leadership regarding public engagement practices, emerging trends, stakeholder concerns, communication strategies, and opportunities to improve the public's experience with MDTA projects.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate
Six years of experience in administrative staff or professional work
Five years of this experience must include the direction and oversight of a department that leads public events, forums, workshops, and meetings, ensuring they are inclusive, accessible, and effectively engage the target audience
The ability to oversee public engagement/community outreach for large, complex transportation or infrastructure projects
The ability to execute comprehensive public engagement strategies, best practices, trends, and opportunities for improvement
Possession of a motor vehicle operator's license valid in the State of Maryland

Nice To Haves

Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Responsibilities

Direct all aspects of the public meeting process, including planning, staffing, logistics, comment management/response, application development, administration and reporting
Oversee public engagement activities for Toll Public Hearings, National Environmental Policy Act (NEPA) Public Hearings, Project Open House Meetings, Industry Forums, Bay Bridge Reconstruction Advisory Group (BBRAG), and other community outreach and engagement activities
Establish and maintain strong relationships with community leaders, organizations, stakeholders and the public
Oversee the development and creation of public outreach and communication plans
Oversee the process of analyzing public comments and generating themes of feedback from the community