Director Jobs

About The Position

Requirements

• 8+ years of experience in IT, enterprise applications, or digital workplace roles, with at least 3 years in a leadership position managing a team
• Experience setting platform or product strategy in an enterprise environment
• Track record of building business cases and managing budgets for technology investments
• Ability to translate organizational needs into a clear platform roadmap
• Deep working knowledge of Microsoft 365 administration, including licensing, security, compliance, and governance
• Experience with at least two of the following: Box, Power Platform, Anthropic Claude, Microsoft Copilot
• Experience managing vendor operations, including license management, technical escalations, and feature roadmap tracking
• Comfort working with usage data and producing clear, actionable reports for leadership
• Hands-on experience with enterprise AI tools as a user and/or administrator
• Experience driving technology adoption across a large, distributed organization
• Ability to identify high-value use cases and measure adoption outcomes
• Experience designing and running a user support function, including ticketing, triage, and escalation
• Strong written and verbal communication skills; able to explain technology clearly to non-technical audiences
• Experience creating and maintaining user-facing help content
• Familiarity with AI governance frameworks and responsible AI use guidelines
• Working knowledge of data privacy principles as they apply to SaaS and AI platforms

Nice To Haves

• Experience in a nonprofit, international development, or humanitarian sector IT environment
• Experience managing Power Platform environments (Power Apps, Power Automate, Power BI)
• Background in change management, organizational learning, or staff enablement

Responsibilities

• Define and maintain the roadmap for the digital workplace stack: M365, Box, Claude, Copilot, and Power Platform
• Evaluate new tools and platform capabilities; make recommendations on where to invest, expand, or sunset
• Build the business case for platform investments, including cost-benefit analysis and projected ROI
• Align platform strategy with broader IT and organizational priorities
• Track industry trends in enterprise AI and workplace technology to keep IRC current
• Manage day-to-day vendor operations with Anthropic, Microsoft, and other digital workplace platform providers, including license and account-level issues, feature roadmap tracking, and technical escalations; coordinate with senior leadership on broader strategic and contractual matters
• Oversee license management, provisioning, and cost optimization across all platforms
• Ensure platform configurations, access controls, and security settings meet organizational standards
• Monitor platform health, usage trends, and license utilization; report to leadership on a regular cadence
• Track vendor policy changes, feature releases, and pricing shifts; assess impact and coordinate response
• Drive adoption of AI tools across the digital workplace portfolio, identifying high-impact use cases and working with departmental teams to put them into practice
• Define success metrics for AI adoption and track progress against them
• Partner with appropriate change management and training leadership on communications, training priorities, and rollout planning for platform changes and new capabilities
• Surface training needs and content gaps to the teams responsible for staff learning; provide platform-specific context and user feedback
• Collect and synthesize user feedback on an ongoing basis; route recurring issues and feature requests to the right teams
• Coordinate with the Head of AI and Program Technology Development to ensure consistency in how AI tools are positioned and supported
• Contribute to AI governance processes and policy updates by providing platform-level insight, usage data, and operational perspective to the AI Risk & Governance Committee
• Ensure platform usage aligns with organizational policies, data privacy requirements, and the IRC’s AI governance framework
• Provide platform usage data, access logs, and incident reports to support governance reviews
• Flag usage patterns or behaviors that present compliance or security risks
• Maintain documentation of platform configurations, access decisions, and policy changes
• Lead and manage the Digital Workplace team, including platform administrators and support staff
• Set priorities, manage workload, and ensure the team delivers responsive, high-quality support
• Own the support model for digital workplace platforms: ticketing, triage, escalation, and resolution
• Maintain the help resource library covering FAQs, how-to guides, and reference materials across all platforms
• Manage the team budget and track spend against plan

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles