Director, Workplace Services

MacDonald-Miller Facility Solutions • Seattle, WA

3d • $145,000 - $175,000 • Onsite

About The Position

MacDonald-Miller Facility Solutions (“MacMiller”) is seeking a strategic, people-first leader to take ownership of the company’s physical work environment across 16 locations in Washington and Oregon. As Director of Workplace Services, you will report directly to the Chief Administrative Officer and lead a team of seven people responsible for office operations, project support, and employee support. This is a high-visibility, high-impact role for someone who thrives at the intersection of operational excellence and employee experience. The role involves leading the real estate portfolio, governing budgets and vendors, delivering capital projects and tenant improvements, leading business continuity and emergency preparedness, serving as a liaison to various departments, and elevating the travel and employee experience program. Success in this role means ensuring offices run smoothly, employees feel supported, the real estate portfolio is optimized, and the team is positioned for company growth.

Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Real Estate, Construction Management, or related field; equivalent combination of education and experience considered.
• 8–12+ years of progressive experience in corporate real estate, facilities management, or workplace services.
• At least 3 years leading a multi-site portfolio.
• Demonstrated experience owning a large facilities or real estate budget (OPEX/CAPEX) with direct financial reporting accountability.
• Proven track record managing commercial real estate transactions, including lease negotiations and tenant improvement projects.
• Experience managing FM vendors, MSAs, and SLA accountability; strong contract negotiation skills.
• Familiarity with corporate travel program management (Egencia, Concur, or similar).
• Strong cross-functional influence and communication skills; able to partner effectively with internal customers across the business.
• Experience leading high-performing teams with a demonstrated ability to develop and retain talent.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Familiarity with facilities management platforms is a plus.
• Experience using AI for process and work efficiencies is a plus.

Nice To Haves

• Professional certifications such as CFM, FMP, RPA, or PMP preferred but not required.

Responsibilities

• Lead long-range space strategy across all leased locations, including lease events, renewals, site decisions, and future growth planning.
• Manage the commercial real estate broker relationship, including RFP processes, market intelligence, letter of intent negotiation, and lease execution in partnership with the CAO.
• Evaluate and recommend site additions, consolidations, and relocations.
• Own the full Workplace Services (WPS) budget (OPEX and CAPEX), set targets, manage monthly variance reporting, and drive cost optimization.
• Lead vendor strategy and contract governance for all WPS providers, including janitorial, security, and utilities.
• Negotiate Master Service Agreements (MSAs), enforce Service Level Agreements (SLAs), and conduct business reviews with vendors.
• Build financial business cases for capital investments and lease decisions.
• Own the delivery of larger Tenant Improvement (TI) and capital projects across the portfolio, including build-outs, consolidations, relocations, and major refreshes.
• Define scope and budget for projects with the CAO and Finance; manage design resources, general contractors, and construction teams.
• Govern project budgets, schedules, and change orders; negotiate TI allowances; lead project closeout and post-occupancy reviews.
• Own the business continuity and disaster recovery (BCDR) program for all locations, including site-level continuity plans, workspace recovery strategies, and crisis communication protocols.
• Partner with IT, HR, Marcom, and Legal on enterprise BCDR planning; lead annual testing and tabletop exercises.
• Serve as the WPS incident lead during facility disruptions.
• Serve as the primary WPS liaison to IT, HR, Legal, Finance, and business unit leaders, aligning workplace strategy with headcount growth, hybrid work policy, and regional expansion.
• Develop, coach, and retain a team by setting goals, managing performance, and building a culture of operational excellence and employee-centric service.
• Use technology and lean practices to scale team capacity as MacMiller grows.
• Own the company travel program at the governance level, including setting policy, monitoring performance and spend, and ensuring effective traveler support.
• Partner internally to set standards across travel, internal events, office experience, and regional coordinator programs.
• Ensure a consistent, high-quality employee experience across every MacMiller office location.

Benefits

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including generous Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director