Director, Workplace Services

MacDonald-Miller Facility Solutions • Seattle, WA

2d • Onsite

About The Position

MacDonald-Miller Facility Solutions (“MacMiller”) is seeking a strategic, people-first leader to take ownership of the company’s physical work environment across 16 locations in Washington and Oregon. As the Director of Workplace Services, this role reports directly to the Chief Administrative Officer and leads a team of seven people responsible for office operations, project support, and employee support. This is a high-visibility, high-impact role focused on operational excellence and employee experience.

Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Real Estate, Construction Management, or related field; equivalent combination of education and experience considered.
• 8–12+ years of progressive experience in corporate real estate, facilities management, or workplace services, with at least 3 years leading a multi-site portfolio.
• Demonstrated experience owning a large facilities or real estate budget (OPEX/CAPEX) with direct financial reporting accountability.
• Proven track record managing commercial real estate transactions, including lease negotiations and tenant improvement projects.
• Experience managing FM vendors, MSAs, and SLA accountability; strong contract negotiation skills.
• Familiarity with corporate travel program management (Egencia, Concur, or similar).
• Strong cross-functional influence and communication skills; able to partner effectively with internal customers across the business.
• Experience leading high-performing teams with a demonstrated ability to develop and retain talent.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Familiarity with facilities management platforms a plus.
• Experience using AI for process and work efficiencies.

Nice To Haves

• Professional certifications such as CFM, FMP, RPA, or PMP preferred but not required.

Responsibilities

• Lead the Real Estate Portfolio, including long-range space strategy, lease events, renewals, site decisions, and future growth planning.
• Manage the commercial real estate broker relationship, including RFP processes, market intelligence, letter of intent negotiation, and lease execution in partnership with the CAO.
• Evaluate and recommend site additions, consolidations, and relocations.
• Own the full Workplace Services (WPS) budget (OPEX and CAPEX), including setting targets, managing monthly variance reporting, and driving cost optimization.
• Lead vendor strategy and contract governance for all WPS providers (janitorial, security, utilities, etc.), including negotiating MSAs, enforcing SLAs, and conducting business reviews.
• Build financial business cases for capital investments and lease decisions.
• Own delivery of larger Tenant Improvement (TI) and capital projects across the portfolio, including build-outs, consolidations, relocations, and major refreshes.
• Define scope and budget for capital projects, manage design resources, general contractors, and construction teams, and govern budget, schedule, and change orders.
• Negotiate TI allowances and lead project closeout and post-occupancy review.
• Own the business continuity and disaster recovery (BCDR) program for all locations, including site-level continuity plans, workspace recovery strategies, and crisis communication protocols.
• Partner with IT, HR, Marcom, and Legal on enterprise BCDR planning and lead annual testing and tabletop exercises.
• Serve as the WPS incident lead during facility disruptions.
• Serve as the primary WPS liaison to IT, HR, Legal, Finance, and business unit leaders, aligning workplace strategy with headcount growth, hybrid work policy, and regional expansion.
• Develop, coach, and retain a team by setting goals, managing performance, and building a culture of operational excellence and employee-centric service.
• Use technology and lean practices to scale team capacity as MacMiller grows.
• Own the company travel program at the governance level, including setting policy and monitoring performance and spend.
• Partner internally to set standards across travel, internal events, office experience, and regional coordinator programs.
• Ensure a consistent, high-quality employee experience across every MacMiller office location.

Benefits

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including generous Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay.
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director