Customer Service Representative
U-Haul • Lake Wales, FL2d • Onsite
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Customer Service Representative
U-Haul•Lake Wales, FL
•Onsite
About The Position
U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you will be the face of U-Haul, providing exceptional service and ensuring customers receive the assistance they need. Responsibilities include inspecting and maintaining equipment, using technology to dispatch and return equipment, and assisting customers both inside and outside the U-Haul center. This position offers on-the-job training and a supportive team environment. U-Haul emphasizes a fast hiring and payment process, offering multiple hands-on working interviews with payment for each, a hiring bonus, and a certification bonus upon completion of specific training programs.
Requirements
- Valid driver’s license and ability to maintain a good driving record
- High school diploma or equivalent
- Dependable, mature, and highly responsible individual
- Strong interpersonal and communication skills
- Takes pride in their work
- Approaches their role with professionalism and consistency
- Values reliability, clear communication, and a serious commitment to responsibilities
- Must be available to work weekends: Friday, Saturday, and Sunday
- Applicants who use nicotine products will not be hired in the following states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.
Responsibilities
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring. (Training provided where applicable)
- Fill propane (certification offered through U-Haul upon employment)
- Drive a forklift (certification offered through U-Haul upon employment)
- Other duties as assigned
- Participate in ongoing continuous U-Haul education through U-Haul University.
Benefits
- On-the-job education
- Paid for hands-on working interviews
- $100 hiring bonus
- $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program
- Career stability
- Opportunities for advancement
- Mindset App Reimbursement
- Gym Reimbursement Program
- Health insurance & Prescription plans, if eligible
- Paid holidays, vacation, and sick days, if eligible
- Life insurance
- MetLaw Legal program
- MetLife auto and home insurance
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- 24-hour physician available for kids
- Dental & Vision Plans
- Business travel insurance
- You Matter EAP
- LifeLock Identity Theft Protection
- Critical Illness/Group Accident Insurance
- Dave Ramsey’s SmartDollar Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
Job Search Resources
Career Resources
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