Service Customer Service Representative | Hourly - South Tacoma Honda
About The Position
South Tacoma Honda is looking for a Service Customer Service Representative to help deliver an exceptional experience to our service customers from their first phone call through their service appointment. In this role, you'll be the first point of contact for many of our customers, helping schedule service appointments, answer questions, and ensure every customer receives professional, friendly communication. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd love to meet you. At South Tacoma Honda, we're committed to creating an outstanding experience for both our customers and our employees. We provide the training, tools, and support needed to help you succeed while offering opportunities for long-term career growth within a respected and growing dealership group.
Requirements
- Previous customer service, call center, scheduling, hospitality, retail, or administrative experience preferred
- Strong phone and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer and data entry skills
- Positive attitude and strong work ethic
- Professional and customer-focused demeanor
- Ability to work a flexible schedule, including occasional Saturdays
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Answer incoming service calls and respond to customer inquiries
- Schedule, confirm, and reschedule service appointments
- Make outbound calls to customers regarding maintenance reminders, declined services, missed appointments, and follow-up communication
- Respond to customer leads through phone, text, email, and online inquiries
- Accurately document customer interactions in dealership software systems
- Work closely with service advisors and service management to maximize appointment show rates
- Deliver professional and courteous customer service with every interaction
- Follow established call, text, and email processes
- Assist with service retention and customer satisfaction initiatives
- Maintain accurate records and appointment information
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
