Service Tech - Tacoma

ICEE•Tacoma, WA

10d•Hybrid

About The Position

The ICEE Company is the leader in the frozen beverage industry, offering the most comprehensive frozen package and service network in the beverage and food service industry. As the largest subsidiary of J&J Snack Foods, ICEE provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include icons like SUPERPRETZEL and Dippin’ Dots, along with other key brands such as LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery, providing cakes, cookies, and pies to major grocery and convenience retailers. The company continues to achieve record sales, driven by a talented team and a commitment to "Fun Served Here". Under the supervision of operations leadership, Service Technicians are held to a high standard of service. ICEE is committed to success for its customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment, including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Technicians work with minimal supervision and attend weekly meetings in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, a cell phone, a tablet, and a gas card.

Requirements

High School Diploma or equivalent.
Strong mechanical background.
Must possess and maintain a valid Real-ID Driver’s License.
Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.

Nice To Haves

Graduate of Technical or Vocational school, preferred.

Responsibilities

Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and closes out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.