Service Tech - Tacoma

ICEE•Tacoma, WA

9h•$22

About The Position

The Service Technician works under the supervision of operations leadership and services ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. The role requires working with minimal supervision and attending weekly meetings at the Service Center. The company provides a vehicle, uniforms, tools, a cell phone, tablet, and gas card. The technician responds to dispatched service calls, performs preventive maintenance and repairs, troubleshoots equipment, checks product quality, manages parts and equipment inventory, documents completed work, and communicates with customers, coworkers, and supervisors. The role also includes general warehouse duties. ICEE Academy training generally lasts two weeks and may include weekend sessions; successful completion is required for continued employment. Regular hourly wages and applicable overtime are paid during training. Pay starts at $22 per hour and is commensurate with experience, education, skills, training, and certifications.

Requirements

High school diploma or equivalent.
Strong mechanical background and aptitude.
Valid Real-ID Driver’s License, which must be maintained.
Ability to lift 55 pounds or more regularly and occasionally lift more than 70 pounds.
Willingness and ability to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Ability to work with minimal to no supervision and stay on task.
Ability to maintain customer, interpersonal, and team relationships and provide service.
Strong organization and time-management skills; able to complete tasks promptly.
Strong oral and written communication skills.
Comfort performing basic mathematical functions.
Successful completion of required ICEE Academy training is required for continued employment.

Nice To Haves

Graduation from a technical or vocational school.

Responsibilities

Respond promptly to assigned dispatched service calls according to estimated arrival times.
Perform preventive maintenance, troubleshoot or diagnose service problems, and complete repairs as needed.
Check product quality, including syrup levels, flavor changes, and cleanliness around machines.
Maintain inventory and upkeep of parts, tools, and the company vehicle.
Review service orders and completed work with the supervisor, and communicate customer concerns, needs, and potential up-selling opportunities.
Document work performed and close out activities when complete.
Communicate clearly with customers and coworkers.
Perform general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the Service Center and required ICEE Academy training.
Perform other duties as assigned by the supervisor.