Personal Lines Customer Service Representative

Leavitt Group • Homer, AK

1d • $25 - $28 • Onsite

About The Position

Personal Lines Customer Service Representatives are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. In addition to inbound service calls, the Customer Service Representative performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Requirements

• Property and Casualty License required
• Excellent communication skills; verbally and written
• Detail oriented and able to maintain compliance standards
• Must be dependable, provide timely response, and complete of work activities

Responsibilities

• Handle customer service requests in a professional and knowledgeable manner.
• Determine all impacts/needs associated with the service request, including impacts to other coverage’s or policies.
• Document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.
• Maintain effective and timely follow-up systems and verify transactions with customers.
• Drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed