Customer Service Representative Jobs

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Patient Registration - Customer Service Representative, you will help patients check into the hospital. This role is fast-paced at times, and you will be the person patients rely on to answer questions during registration. You will build trust by collecting information accurately and quickly, listening with compassion to address their fears, concerns, and questions. To thrive in this job, you'll need to be a confident multi-tasker, a quick study with technology, and able to type and answer phones simultaneously. No previous experience or knowledge in healthcare is required. As this is a hospital/lab environment, you must be prepared to see illness and injuries. This role is a perfect starting point to launch a healthcare career, as R1 will teach you everything you need to know. You must also be up-to-date on all vaccinations, pass a drug test, and pass a background check prior to hire. Working in Patient Registration involves using computers and answering phones to intake information in a busy environment. You will work across multiple screens, collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. You will be helping people who may be very ill or worried, and patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time. This is a fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. The data you collect may be predictable, but the people you interact with are not. You must work quickly and expect the unexpected. This is not a casual desk job. You will join a team you can rely on, and R1 cares about your progress toward career goals. This is the first step of your healthcare career at R1 RCM Inc.