Customer Service Representative
Raymour & Flanigan Furniture and Mattresses • West Whiteland Township, PA4d • Onsite
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Customer Service Representative
Raymour & Flanigan Furniture and Mattresses•West Whiteland Township, PA
•Onsite
About The Position
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
Requirements
- Effective communication, interpersonal and organizational skills in person and on the phone.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
Nice To Haves
- Customer service representative
- Customer support
- Call center
- Customer satisfaction
- Problem-solving
- Communication skills
- Customer inquiries
- Ticketing system
- Customer complaints
- Conflict resolution
- Product knowledge
- Order processing
- Service inquiries
- Multitasking
- Active listening
- Empathy
- Resolution time
- Customer feedback
- Service excellence
- Escalation management
- Chat support
- Email support
- CRM (Customer Relationship Management)
Responsibilities
- Assist customers with scheduling their deliveries.
- Manage customer payments.
- Acknowledge customer questions and concerns.
- Work independently and on a small team to enhance the customer shopping experience.
- Provide genuine, friendly, personable and professional service.
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
- Proactively resolve escalated customer issues.
- Support sales and operations team members by advocating for every customer's concerns and requests.
Benefits
- Health benefits
- 401k with company match
- Profit sharing
- Cross training
- Annual breakfast prepared by our owners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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