Customer Service Representative Jobs

About The Position

Requirements

• Outgoing personality with strong customer service skills.
• Exhibits compassion towards animals and their owners.
• Show patience and understanding when communicating with clients.
• Must be flexible and able to handle stress in a fast-paced work environment.

Responsibilities

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork such as release forms, cage cards, check-in sheets, ID collars, etc.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Benefits

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program